Customer Service Advisor

Location

Epsom, Surrey | United Kingdom

Job description

Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of  our  award winning   customer service , working as part of the Aviva family? 

The Role;  

Our Customer Consultants are the face of Solus , demonst rating our values and work principles, and those of Aviva . Working together to create a supportive and collaborative team working environment, which focuses on the customer and what matters to them.  Our consultants i dentify opportunities  to promote customer satisfaction and help embed a culture on si te where everyone is responsible for the customer experience and works as a team to meet our customer expectations . Whether that be updating customers by phone, sourcing vehicle parts, planning transportation you will need  to work as part of the Solus team to ensure that vehicles are collected, repaired and returned to  our  customers .  

No two customers are the same and our focus on  getting  people back to normal is at the hea r t of what we do. Our Customer Consultant will be at the forefront of our  award-winning customer service department.  

Desirable qualifications and experience:

• A strong customer focussed background  
• Driving experience with the ability to drive all types of customer vehicles car or long  wheel based vans auto or manua l  
• Clean Full UK Drivers licence  
• Excellent o rganisational skills  
• Communication  
• PC literate  
• Passionate about customer service  

Who are Solus and what can they do for you?  

Solus is one of the largest body repair groups in the country, employing over 900 expert people across 25 UK locations and have repaired over 700,000 vehicles in the last 15 years. 

• Competitive bonus

• Group income protection with access to a  GP and medical advice 24 hours per day for yourself and your family
• Our excellent benefits and rewards packages
• Competitive employer matched pension contributions
• Discounts on Aviva products and services
• Savings and benefits schemes
• Discounts and schemes for electric vehicle purchase for all employees
• Holding several main manufacturer approvals – Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen
• Well known for prestigious award winning in the industry, customer service, apprenticeships, and IT systems fields
• Links with Thatcham to get the best products and training here in the UK
• We have a variety of locations, hours and working patterns to suit our customers, business, and you.
• We interview every disabled applicant who meets the minimum criteria for the job.

Excited but not sure you tick every box? We are inclusive – we want applications from people with diverse backgrounds and experiences. We are looking for individuals who can grow and support our business and we expect to do the same for you.

We recognise that we can only achieve our vision with the dedication and collaboration of our specialists. This is an excellent time to join a rapidly growing business and help us to shape the future.  

What next? 

Please apply online and our recruitment team will be in contact within 7 days  

Job tags

Salary