Location
Newcastle upon Tyne | United Kingdom
Job description
At YHN our vision is to be ‘First for Housing’. We have bold plans for the future and our people are key to us achieving our goals, so we want to attract the very best.
We manage more than 26,000 homes on behalf of Newcastle City Council and 700 homes on-behalf of Leazes Homes providing a huge range of housing and support services to our customers. From benefits and money advice to providing a repairs and maintenance service and supporting customers with their tenancies, we strive to make living easier.
Our business strategy, sets out how we’re going to achieve our vision. The journey is guided by our values - Ready, Amazing, Revolutionary, Energetic - we live and breathe these values and they shape how we work day to day.
We offer a forward thinking and open environment where our people are empowered to make a difference, coupled with competitive salaries and a wide range of benefits. These benefits include flexible working, generous annual leave allowance, local government pension scheme and access to extensive learning and development opportunities plus regular support from your manager.
The Role:
You will be delivering a customer focussed housing management service which is effective, efficient, highly professional and meets the needs of the customers we serve. Through the implementation of our new service, you will be responsible for delivering front line customer services to our tenants and stakeholders. Supporting Housing Officers with the management of Newcastle Homes housing register, administrative tasks as well as working with partners to help create neighbourhoods where our customers are proud to call home.
The Person: You will have a real appreciation and understanding of what excellent customer service looks and feels like, you will live and breathe our RARE values and display our CARE behaviours (communication, Accountability, respect, Empathy) on a day-to-day basis. You should have a passion for supporting customers and improving neighborhoods.
Although, we would like you to have some knowledge and experience of social housing, what is more important is your drive and enthusiasm to support customers.
Most of our full-time vacancies are available on a job share basis, if you want to discuss this option for this vacancy or if you would like to have an informal discussion about the post, please contact Kate Calvert on 07971045731 or email
[email protected] If you are successful, we will undertake additional recruitment checks which will include a check to see if you have any unspent criminal convictions.
PLEASE NOTE: We do not accept CV’s, only online applications. To apply, click on the “Apply Now” tab. Any communication sent to you regarding your application will be sent to the email address you have set up on your North East Jobs account, so you will need to ensure that you check your inbox.
An organisational review is currently being undertaken by Newcastle City Council on the services delivered by YHN, which is expected to conclude over the next 6 months.
YHN is an equal opportunities employer and welcomes applications from all groups regardless of gender, sexual orientation, religious belief, disability, age, race, maternity and pregnancy, marriage and civil partnership and gender reassignment.
Job tags
Salary
£26.87k - £28.77k per annum
