Quality and Compliance Officer
Location
Lytham St Annes, Lancashire | United Kingdom
Job description
Home Instead is the world’s leading provider of non-medical care and companionship services for older people. With minimum visits of one hour, award winning training and an excellent reputation we are immensely proud of the quality of care we provide.
Job Description
The Role
- Responsible for ensuring that processes adhere to and comply with regulations, Franchise Standards, legislation and brand guidelines.
- Work with internal teams to provide support and guidance on regulatory framework, policies & procedures.
- Undertake internal audits to improve service quality and meet Franchise Standards escalating issues where appropriate.
- Collate trend analysis and define and implement relevant action plans.
- Identify, assess and manage compliance risk within the business, meeting the Franchise Standards and regulatory requirements.
- Support the Client Experience and Care Professional Experience teams in the preparation for regulatory inspections and Franchise audits.
- Hold training sessions on the relevant areas of care compliance to ensure the care team are understanding of their role and responsibilities
- Undertake mock CQC inspections and prepare compliance reports and action plans
- Collate evidence for CQC inspections following the up to date guidance and KLOEs
- Act as the Privacy Champion ensuring that all processes comply with GDPR.
- Update and maintain the GDPR Data Registers for the office.
- Ensure Marketing campaigns and associated materials adhere to Home Instead’s brand guidelines
- Regularly review and keep up to date with changes in regulatory, legislative and market practices that impact the business
- Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
- Carry out any other duties deemed necessary for the successful operation of the business.
Essential Criteria
- Knowledge and understanding of current legislation and specific regulations to Health and Social Care.
- Previous experience of working to quality standards in the NHS or as a Registered Manager
- Minimum Level 5 Health and Social Care Qualification or RMA, Social, Health Care or Nursing/Medical Degree
- Ability to provide detailed quality reviews of performance against internal and external quality standards, providing constructive feedback for improvement
- Passion for delivering the highest quality care to our clients and helping them to live. independently and happily in their own homes
- Good communication skills with the ability to build rapport quickly.
- Confidence to escalate non-compliance issues.
- Excellent attention to detail with the ability to work accurately under pressure.
- Good working knowledge of IT Systems with experience of Microsoft Office or Google Suite, working with databases and virtual communication platforms with the ability to learn and adopt new technologies where appropriate.
- Be organised and flexible to meet the needs of the business
Additional Information
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