Nuffield Health
Location
Sunbury on Thames, Surrey | United Kingdom
Job description
Multi-Site Customer Experience Manager
Nuffield Health Sunbury Fitness & Wellbeing Centre | Management Team | Permanent | Full time
up to £42,000.00 per annum
40 hours per week
Nuffield Health, the UK's largest healthcare charity and for over 60 years, we've been working to make the UK fitter, healthier, happier and stronger. We do this through our family of 31 award- winning hospitals, 112 fitness and wellbeing clubs, healthcare clinics and over 200 workplace wellbeing services. As a charity, we don't answer to shareholders. We invest all our income back into our services, and into pioneering improvements in care so more people can benefit.
Nuffield Health have an exciting opportunity for a Multi-Site Customer Experience Manager to contribute to our purpose to build a healthier nation by defining our customer experience strategy, through ensuring a deep understanding of our current and prospective customers and ensuring that we put the customer at the heart of all our decision making.
As our Multi-Site Customer Experience Manager, you will:
Lead and promote a beneficiary led service, designed to support customers at whatever point they are at in their health journey.
Manage the complaints process to agreed SLAs, monitoring trends and taking action to reduce the number.
Effectively manage concierge / Front of House and fitness teams, and the Food & Beverage service.
Manage and drive the commercial success of all key revenue generating services and member retention within the centre, including subscriptions, swim, Food and Beverage, Retail, Junior Programming, and ensuring appropriate action is taken on feedback from member satisfaction surveys.
Develop initiatives and a culture that will drive customer satisfaction, future sales increase, retention levels and subsequently profitability.
Deputise for the General Manager.
Relevant HR, Payroll and membership administration, ensuring compliance to all company policies and legislation, and ensuring that all systems (financial and membership) are operational and effective.
Manage multi site overseeing 120+ staff
Support all community activity
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. With a cycle to work scheme, gym membership, private healthcare and more - at Nuffield Health, we'll take care of what's important to you.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.
It starts with you.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .
Job tags
Salary
£41k - £42k per annum
