Admissions Customer Service Apprentice Bridgwater and Taunton College

Location

Bridgwater, Somerset | United Kingdom

Job description

What you will do in your working day

Admissions is an exiciting and fast paced area within the College.

Daily tasks will include providing an excellent level of customer service, liaising with key stakeholders and College teams. Working with the marketing team to regularly monitor and feedback on campaigns, liaising with the Marketing team to monitor and feedback on campaigns, to support other activities to drive the growth in these sectors of the College, attending events to promote the College offer, and managing and maintaining relevant systems.

To succeed in this role you will need to be well organised with a flexible approach to working, and be able to provide excellent customer service.

Job Responsibilities:

• Contribute to the development and enhancement of the admissions processes, systems and tasks ensuring quality and consistency of the function
• Deal with sensitive and confidential information appropriately
• Deal with enquiries, responding professionally with appropriate written correspondence or verbal communication and signposting where necessary
• Ensure data entry is carried out on a regular basis to a high level of accuracy, and to check and review data entries and make corrections/additional inputs based on communications with staff or employers
• Liaise with key internal teams including MIS, Marketing, Quality and Finance
• Undertake document production including word processing of correspondence, presentation development, updating internal College databases including the CRM and spreadsheet information for the Head of Distance Learning, Admissions, Information & Advice and members of the College Management Team or Area Management Team
• Ensure publicity materials/stationery are up to date and sufficient quantities are available.
• Maintain filing systems, updating manual and computerised files on a timely basis. Archive records as required
• Distribute post for the team and deliver outgoing mail to the post room in a timely manner
• Attend CPD events and team meetings as appropriate             
• Use the College systems to order stationary, workbooks, travel and accommodation

Other:

• Any other duties connected with the post as are reasonably required from time to time
• Support and promote equality and diversity at the College to ensure equality of opportunity for all students, visitors and staff and the elimination of discriminatory practices
• Support and promote the safeguarding agenda at the College to ensure students, visitors and staff are safeguarded

The training you will be getting

Level 2 Apprenticeship Standard - Customer Service Practitioner:

• Customer Service Practitioner Level 2 Standard qualification - Knowledge, Skills and Behaviours
• Level 1 Functional Skills English (exemptions apply)
• Level 1 Functional Skills maths  (exemptions apply

The successful candidate will also need to complete a diagnostic assessment, which will help us plan the appropriate support required to meet your individual needs.

Training delivery will be weekly, within the workplace.

What to expect at the end of your apprenticeship

• Progress to Level 3 Business Administration.

Job tags

Salary

£14.05k per annum