Location
Chelsea, Greater London | United Kingdom
Job description
We are looking for a Supervisor to represent the brand within the Chelsea store, ensuring all visitors to the store have the correct impression of the brand.
Main responsibilities:
- Assist the store manager to maximise sales opportunities for the brand and to grow the already successful business.
- Be aware of monthly and yearly sales forecasts and budget
- Collaborate with store manager on ideas for marketing activity to maximize footfall and conversion
- Follow up sold out options with Sales Admin and Merchandising to avoid lost sales.
- Ensure all available stock is on the shop floor and chase up replenishments.
- Support training, managing and developing of the sales team.
- Support management of staff motivation by suggesting creative incentives & follow up.
- Consistently maintain personal grooming standards and that of the team.
- Ensure all stock is ticketed correctly and conforms to VM standards.
- Help to merchandise the products on the floor to maximise selling opportunity and to reflect the visual aesthetics of the brand.
- Accuracy of the EPOS and stock systems.
- Respond effectively to customer questions and resolve issues on the floor
- Ensure security procedures are followed to prevent stock loss
- Maintain key information on the Self Portrait consumers, including recent purchases, key dates etc.
- Liaise with Ecommerce Customer Service to ensure CRM data is accurate and complete across ecom and retail.
- Excellent selling skills and styling technique
- Lead by example and pass these skills on to team through training and on the spot feedback
- Interact with customers and act as role model for extraordinary service.
- Notify Self Portrait’s consumers about new product arrivals that match their preferences.
- Communicate weekly sales results including footfall, conversion, ATV and revenue against forecast
- Any other duties as directed by Brand Director
Skills and Experience:
- At least five years' luxury or contemporary women's RTW retail experience.
- Confident, professional and personable attitude.
- At least one year's assistant store management experience in a retail environment
- A proven track record in increasing sales in a retail environment with low footfall
- Understanding of managing budgets, targets and all store operations.
- Experience in writing trade reports
- Immaculately presented, eloquent and well-spoken
- A proven ability to deal with high profile clients and have built long-lasting relationships with consumers.
- A self-starter who takes the initiative and prefers a light touch management style
- Ideally, some experience in visual merchandising or display.
- Ideally, fluent in a foreign language
Application
Please apply with a CV and cover letter via the application form.
Job tags
Salary
