IT Support Technician Apprentice Cokethorpe School

Location

Witney, Oxfordshire | United Kingdom

Job description

What you will do in your working day

• Monitor the IT Support Mailbox and act as ‘first line
  support’.
• Provide support in building devices for the School’s 1:1 Surface Programme.
• Provide technical support as required for those using desk-based devices.
• Maintain and provide support for the use of audio visual equipment in the school, including TV screens in classrooms and Surface Docking stations.
• Maintain the School’s bank of Exam Laptops and liaise with the Exam’s Officer to ensure their effective deployment.
• Provide technical support for external speakers.
• Maintain the asset database.
• Maintain lanyard stock and print badges.
• Maintain toner stock and install.
• Liaise with Third Party companies for warranty and support calls.

The training you will be getting

• The Level 3 qualification for Digital Service Technicians has been developed for apprentices wishing to develop their careers in the field of digital technical support.
• The digital support pathway focusses on helping external customers in the effective use and access of digital systems.
• Digital support technicians are trained to maximise an organisations’ effective use of digital office technologies, digital communications (including collaborative technologies) productivity softwareand digital information systems and to achieve its’
  objectives.
• This Level 3 qualification requires Level Two Functional Skills
  Maths and English and involves 20% off the job training
  and lasts for fifteen months.

What to expect at the end of your apprenticeship

• A career in the field of digital technical support

Job tags

Salary