---

---

Location

Tring, Hertfordshire | United Kingdom

---

Job description

Hey! We’re Huel and we’re pleased to meet you! We're going to start by talking about our exciting new Customer Supply Manager  position, but if you'd like the quick low down on us first including our growth story then just head to the bottom of this page!

The role

We’re looking for someone to lead our newly formed Global Customer Supply Function. This person would be responsible for ensuring first class customer service to our Retail B2B customers in all of our retail markets.

They’ll introduce new processes and ways of working that make sure we always delight our customers operationally. They’ll report into our Retail Commercial team but will be the communication bridge with our Logistics and Operations colleagues.

Not yet convinced it's the role for you? Well, then you can click to read a more detailed job description and learn about the team!

 

What we're looking for in you

• Ensure that we maintain excellent service levels with our retail customers, delivering in-full and on-time wherever possible.
• Managing a team of two Customer Supply Execs from day 1. You’ll be expected to coach them in customer supply best practice and introduce systems, processes and ways of working that help them succeed.
• Building pro-active and strong relationships with our key retail customers.
• Build an understanding of our retailers’ ordering patterns and help us build that into our forecasts and our planning.
• Working with the team to monitor and manage daily inbound stock and outbound orders
• Working with the team to keep in daily contact with customers regarding the status of their orders to provide world-class service.
• Keeping track of stock balances and having daily contact with 3PL’s.
• Develop strong internal relationships with Logistics, Demand Planning, Production Planning, Finance and Commercial.
• Responsible for retail customer service in UK, Germany, Ireland, Sweden and the USA.
• Managing and co-ordinating any out-of-stock issues with our retail customers. Ensuring transparent and regular communication throughout with all stakeholders, internal and external.
• Pro-active management of our stock movements and our forecast so we can foresee any issues in advance.

 

What do we offer in return?

We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits that are tastier than our Salted Caramel Black Edition (and trust us, that’s saying something!)

⏰ 4 and a half day working week - We finish at 1 pm on a Friday!

30 days annual leave PLUS bank holidays

Flexible working - including up to 2 days per week at home

Free Huel to keep you going

️ 2 weeks a year to work remotely from anywhere! One week in the Summer and one week at Christmas

Dog friendly. If you've seen Daddy Day Care the movie, that's basically HQ but for doggo's!

Paid Volunteering Days

️ Free on-site gym with free classes, and we will give you your own nutrition plan

Free 1-on-1 therapy provided by Self-Space .

Private Medical and Health insurance for you and your loved ones, including free life insurance covering up to 4x your salary

⚡ Electric Car Scheme with onsite charging

Cycle to Work Scheme

Enhanced Family Leave

Workplace Nursery Scheme

Huel Academy

Quarterly events to celebrate success - Have you heard about Huelchella?

 

So what next?

If this sounds like the right opportunity for you, then we’d love to hear from you! Click on apply to this job to send us your CV and cover letter and Sam from our talent team will be in touch with you!

We are Hueligans

We're all made up of our Huel DNA, but what makes us unique is our individual differences. We've created a culture of belonging and we celebrate the diversity our Hueligans add to our teams. We encourage authenticity, different views, and new ideas to enable us to create products that our customers around the world enjoy and love. Read more about our culture here.  

---

Job tags

---

---

Salary