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Location

Bournemouth, Dorset | United Kingdom

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Job description

Customer Success Advocate
Salary: £21,000

o Company Bonus
o 25 days holiday excl. Bank Holidays
o Healthcare Cashback plan
o Pension scheme
o Annual appraisal with pay reviews
o progression spines
o Employee referral scheme
o Company events
o Technology stipend, so you have the flexibility to choose your laptop

Location: Hybrid UK (3 days in the office, 2 days from home)
Working hours: 37.5 hour per week, Monday - Friday 9am - 5:30pm

About Kortext
Kortext is an exciting and fast-growing tech business in the education sector. As the UK’s #1 student learning content and engagement platform partnering with over 100 UK universities and many more worldwide, we need great people to join our team. Our purpose is to support universities in their mission to educate the next generation of difference-makers!

Job Overview
As part of the Customer Success team, you will provide a single point of contact for our customers, ensuring that their experience with Kortext is successful from beginning to end.
You will be a trusted advisor for their investment, supporting them through every step of their journey with us. You will work alongside the account team to manage the post-sale experience, drive customer satisfaction, and help our customers to grow and achieve their outcomes on the Kortext platform.
We are looking for someone who loves working with customers, thrives as part of a busy team, and can use their strong interpersonal skills to find innovative resolutions to everyday challenges.

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Salary