2nd Line Helpdesk Technician
Location
Lytham St Annes, Lancashire | United Kingdom
Job description
Tangerine is a successful, growing group of businesses based in the seaside town of Lytham. We are a family business from farming roots.
The group consists of three divisions VetPlus, a global leader in companion animal nutraceuticals, Agri- Lloyd, an agriculture focused unit and Mill Farm Sports Village, a multi purpose leisure complex incorporating a fully owned football club with associated facilities.
Role summary
To be responsible for all IT second line support within the company.
Main Duties
- Provide an escalation route for the 1 st Line Helpdesk Technicians
- Provide mentoring and training to the junior members of the team
- Triaging ticket allocation on the ticketing system
- Creating, monitoring and resolving the more complex issues on the ICT ticketing system, escalating to the HIT where required
- Installing software and repairing hardware and peripherals
- Administering user accounts
- Participate in maintaining records such as the ICT asset register
Personal Attributes
- Previous experience in a 1 st or 2 nd line IT support role
- Experience of Windows 10 desktop & Mac OS X
- Experience of Office 365 applications including SharePoint, Microsoft Office & Exchange online
- Experience of Windows Server OS 2008- 2019
- Experience of Active Directory DNS & DHCP
- Knowledge pf M365 including inTune would be highly advantageous
- Experience of HyperV/VMware knowledge
- Experience of Hosted telephony management/ VoIP
- Problem solving/ troubleshooting skills
- Experience of managing multiple workloads at any one time
- Ability to prioritise work whilst communicating with stakeholders
Company Benefits
- Private Healthcare
- Profit share after 2 years (T & Cs apply)
- Company Pension
- Discounts on food and products at Mill Farm including discounts on AFC Fylde game tickets
- Career progression
- Gym
- Employee of the month/ year
- Champagne moments
- On site car parking facilities
Apply Now!
Job tags
Salary
