Gerrard White
Location
Twickenham, Greater London | United Kingdom
Job description
Position: Claims Handler | Personal Claims
Type: Full Time, Permanent
Division: Personal Insurance
Salary: Highly Competitive
Working Pattern: Monday to Friday | 8.45am to 5.00pm
Location: Twickenham
Benefits: Fully Funded CII, PS bonus, Hybrid working (after qual.period)
Description
Our client is one of the UKs largest Independent Insurance Brokers.
They are looking for an experienced and talented Claims Handler to join their Personal Lines Claims Team in Twickenham. As our travel schemes grow, we are looking for someone to specialise in this area, as well as handle a variety of other claims including home, motor and personal accident insurance.
What you'll do
As a Claims Handler, you will:
Handle a variety of personal claims, predominately travel, with excellent communication skills and an empathic approach.
Support your clients through sometimes difficult situations with a calm and knowledgeable attitude.
Ensure systems are up to date and administration completed accurately and within set deadlines
Build excellent rapport with your clients, leading to long-lasting relationships
Understand the UK Insurance Industry and the Principles of Insurance
Work towards becoming a Claims Negotiator
What you'll need
Must Haves
A strong understanding of Personal Lines products.
Agile and intuitive thinking; an ability to make decisions quickly and confidently
Effective organisation, accuracy and attention to detail
Solid workload management skills
Excellent level of written and verbal communication
Able to demonstrate exceptional levels of integrity and discretion at all times
Passion, energy and a strong customer service ethos
Nice to have, but not essential
Experience within the travel insurance industry
Experience of using the Acturis broking system
Be Cert CII qualified or be prepared to start and commit to your Cert journey
Whilst we naturally welcome professionalism, accuracy and technical ability, we put a high value on personality, team fit and the ability to make a positive difference to the team and to the wider company.
What you'll receive in return
We love working with great people and are passionate about providing a supportive and nurturing environment. We want you to be at the top of your game, so will actively encourage regular training and personal development through online learning, peer mentoring, lunch & learn sessions and external training.
You'll thrive on being challenged in a role that provides balance and reward in equal measures and, in return, you'll benefit from:
A generous annual salary, reflective of your experience and commitment
A rewarding role, working within a supportive and fun working environment, for a company with an exceptional industry-wide reputation for training and development
Annual Profit Share Bonus
Hybrid Working framework (applied after qualifying period)
Holiday entitlement - 25days+BH
Group life cover
Fully funded CII pathway (including Membership, Study Materials, Exam Entry and paid study leave) plus achievement awards and bonuses
Employee Assistance Programme including GP consultations, health checks, dental, mental health support + financial signposting
Cycle2work scheme & Season Ticket Loan
Free eye-tests through Specsavers
Free flu jabs
Long service awards
Opportunity to participate in our proactive Corporate Social Responsibility programme, including fundraising for local projects and regular support for local food banks
Fun company events and opportunities to socialise
Weekly fresh fruit deliveries
Office close to Twickenham station and local shops/amenities
Daily Dress-Down
We are a family-friendly company and are proud of putting our staff at the very core of who are and what we do. By championing training and development, we aim to get the best out of everyone we work with by going above and beyond and being:
Who you'll be working for
One of the UK's largest, independent Insurance Brokers
Investors in People Gold Award Holders
A CII Chartered Broker
A Top 5 Broker to work for
A people-centric employer with strong values
A company that actively encourages and sponsors continual personal development.
Job tags
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