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Customer Service Apprentice


DHL Group


Location

Reading, Berkshire | United Kingdom


Job description

Customer Service Apprentice

About us

DHL Express UK is part of the Deutsche Post DHL Group - the world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express’s pursuit to be The Logistics Company of the World we engage in a number of initiatives such as – Go Teach, Go Green and Go Help.

About the Role

Our Reading call centre is looking for a Frontline Customer Service Apprentice.

The Frontline Customer Service department is responsible for handling the vast majority of contacts between DHL and customers on a daily basis. The Frontline Customer Service Advisor is a key role for Customer Service, whose ultimate aim is logging customer’s bookings, maximising the booking conversion and increasing sales of value added services within the product offering and tracking customer’s shipments.

As an apprentice within the frontline department, you will support the function as outlined above, whilst attending the necessary workshops and learning interventions in order to complete your apprenticeship programme within the required timeframe.

You will responsible for:

Your Profile – Skill sets and Attributes

Our Promise to You

As well a competitive hourly rate you have access to some other fantastic optional benefits such as Cycle2Work Scheme, and discounts and savings on 1000’s of retailers.

What’s Next?

DHL Express is a #8 UK Best Place to Work and a Global Top Employer (for several consecutive years).

Privacy Notice

DHL International (UK) Ltd, act as a “Data Controller” and as per our responsibilities in line with the General Data Protection Regulations (GDPR) we take data protection very seriously and understand the importance of protecting your privacy and Personal Information. We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process.


Job tags

Hourly payPermanent employmentFull timeContract workApprenticeshipFixed term contractWorldwideFlexible hoursShift workSaturdayWorking Monday to Friday


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