Commercial Operations Manager
Location
South Yorkshire | United Kingdom
Job description
Luton and surrounding areas (UK cover required)
The Commercial Operations Manager is a pivotal role responsible for overseeing parking operations in selected locations across the UK. Reporting to the Commercial Area Manager, this role requires strong leadership skills, financial acumen, and a customer-centric approach to ensure operational excellence and drive revenue growth.
Key Responsibilities:
- Lead day-to-day parking operations, ensuring adherence to company standards and compliance with health and safety regulations.
- Supervise parking attendants and support staff, providing guidance and support to maintain high service standards.
- Analyse financial data and performance metrics to identify opportunities for revenue optimisation and cost control.
- Develop and execute strategies to drive revenue performance through marketing initiatives and customer-centric market propositions.
- Monitor competitor activity and market dynamics to identify potential risks and opportunities.
- Maintain relationships with local partners and vendors to enhance service offerings and customer experience.
Day-to-Day Responsibilities:
- Oversee the smooth functioning of parking sites, addressing operational issues and ensuring customer satisfaction.
- Supervise staff to ensure efficient operation of parking facilities, resolving any customer inquiries or complaints promptly.
- Monitor revenue streams and implement strategies to maximise profitability, including pricing optimisation and value-added services.
- Conduct regular site inspections to ensure cleanliness, safety, and compliance with company policies and regulations.
- Coordinate with maintenance teams to address any facility maintenance or repair needs.
Requirements:
- Proven experience in parking operations management, preferably in a multi-site environment.
- Strong leadership and coaching abilities, with a focus on fostering a positive work culture and team engagement.
- Financial acumen with experience in budget management and cost control
- Excellent communication and interpersonal skills, with the ability to build effective relationships with stakeholders at all levels.
- Results-driven mindset with proactive problem-solving abilities
- Knowledge of health and safety regulations and their implementation in a parking operations context.
Please note that the Recruitment Co. are an equal opportunities employer
CPProfessional
The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.
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