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Location

Crawley, West Sussex | United Kingdom

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Job description

Job Details:

Job Summary:

Responsible for the operational delivery of Ivanti Endpoint Management Suite (software deployment tool) to apply security improvements and ensure compliance across the front office estate. Participates in technical project delivery in addition to providing operational 3rd line support of services. Responsible for root-cause analysis, the delivery of effective resolutions and stakeholder management.

Essential Job Duties and Responsibilities:

- Responsible for the availability of the Ivanti Endpoint Management Suite and associated services provided through this technology (Patch Management, OS Provisioning, Software Delivery).
- Responsible for the development, implementation and communication of associated Plan, Build, Check and Run activities associated with Ivanti such as the corporate build, patch content creation, packaging deployments, patch deployments, custom content creation for vulnerabilities, queries and reporting and maintenance of an Ivanti environment including migrations and upgrades and security (roles-based access control).
- Responsible for investigation and remediation of any security vulnerabilities in the Front Office estate within agreed timelines and ensuring minimal impact to the customer experience.
- Through standards, ensure security hardening across all Front Office platforms through configuration and regular patch management of both the operating system, Consumer-of-the-shelf (COTS) applications and their software.
- Through continuous improvement, assist in maturing packaging and delivery strategy to include areas such as application delivery, antivirus, security patching, drivers /updates, and endpoint build (PCs/ laptop/VM), and Operating System deployment.
- Manage and maintain system and process documentation libraries
- Take ownership and accountability of the full life cycle of patch deployments (‘Test’ > ‘Vanguard’ > Production)
- Maintain awareness of technical developments within the industry and contribute to roadmaps for the Infrastructure Services.
- Maintenance of an Ivanti environment including upgrades and security RBAC (roles-based access control) management.
- Participate in projects to deliver customised software distribution to bespoke hardware and devices and provide handoff processes and procedures.
- Escalation of issues to line management as required and contribute to their resolution.
- Support with any training requirements resulting from technical changes within Service organisation.
- In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time-to-time, as may be reasonably required of them.

Education and qualifications:

Essential:

- University Degree in a relevant subject (i.e. Engineering, Computer Science) or equivalent education/experience
- Relevant Microsoft Accreditation
- Ivanti product portfolio certification or equivalent experience

Desirable:

- ITIL certification
- Microsoft certifications
- Skills/Knowledge/Experience:

Essential:

Ivanti experience:
- Proven track record of working with Ivanti Endpoint Management Suite, including provisioning for OS installations and builds, patch management, reporting queries, software distribution and packaging.
- Extensive experience in Ivanti Patch Management Systems.
- Experience producing reports and management dashboards in Ivanti Extraction.
- Deployment knowledge of Microsoft Operating Systems (Desktops & Servers).
- Demonstrable experience working within a multi-platform IT infrastructure environment.
- Proven ability to manage a patch testing environment within a ‘Model Office’ and maintain all front office devices.
- Experience in setting up and supporting a Microsoft Windows desktop environment
- Experience in setting up and supporting a Unix desktop environment (e.g. Ubuntu).
- Experience working within ITIL framework (including change and release management)
- Experience of working to ISO 9001/ 20000 or equivalent quality standard
- Solid understanding of network fundamentals using TCP/IP
- Experience in Microsoft Active Directory Infrastructure (including DNS / DHCP / DFS / WSUS) and setting group policies.
- Experience in OS Image deployment methodologies (PXE, Ghost Imaging, Snapshots, Backups)

Desirable:

- Service Delivery Management experience delivering to tight SLA’s
- Virtual Technology Experience, including administration and configuration (Hyper-V, VMWare (vSphere)
- Experience of PowerShell, vb.net, c++, .net and/or windows batch scripting

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Salary