Implementation Support Officer

Location

Wellingborough, Northamptonshire | United Kingdom

Job description

Emplas is one of the UK’s largest window and door fabricators. Partnering with leading window systems suppliers, we offer some of the industry’s most technically advanced low maintenance and energy efficient aluminium and U-PVC windows and doors. Being both upvc window manufacturers and aluminium window manufacturers, we work with the trade, new build, social housing and educational sectors since 1979, our reputation is built on service excellence.

We are looking for a Implementation Support Officer to support the implementation and development of Business Management software in the windows and doors installation market.

Your duties will include:

• Work with clients to scope out project requirements and objectives, and develop detailed project plans accordingly
• Serve as the primary point of contact for clients during their implementation programme creating a positive customer experience by ensuring that all aspects of the process go smoothly
• Manage day-to-day project execution, ensuring tasks are completed
• Manage the implementation process of clients to go live smoothly
• Handle multiple projects simultaneously while maintaining a high level of quality and attention to detail
• Assist with the development of training materials, including different media e.g. Videos, documents and presentations
• Triage customer problems and bring customer to satisfactory solution; identify repeating issues
• Testing new features and providing communication regarding update status to clients
• Effective relationship building and communication with both technical and non-technical staff and internal and external contacts
• Assist with data-collection, process definition and configuration of software
• Incorporate relevant policies, practices and procedures within area of responsibility
• Serve as a subject matter expert on our products and solutions
• Work with the development team to strengthen the product offering
• Travel to client sites as and when needed

You will have:

• Background in software training and implementation, preferably in the window installation industry.
• Experience in a customer facing role
• Experience in process development or implementation (possible Lean six Sigma knowledge) (Not essential)
• Experience in developing training resources
• Project management experience (Not essential)
• Excellent communication, presentation, and interpersonal skills
• Ability to learn quickly
• Excellent attention to detail
• Good literacy and numerical skills

Hours: 40 hours per week, flexible on start/finish times

Salary: Up to £35,000

Benefits:

• Recognition Awards
• Length of Service Rewards
• Employee Assistance Programme
• Social Events
• Birthday Day off
• Holiday Purchase Scheme
• Salary Sacrifice schemes *T&C's apply

Job tags

Salary

£35k per annum