IT Apprenticeship CLEAR THINKING IT LIMITED

Location

Billericay, Essex | United Kingdom

Job description

What you will do in your working day

• Gain a clear understanding of the Clear Thinking customer base
• Proactively answer the service desk phone within 3 rings
• Create and log Service Desk tickets accurately and within Service Level Agreements (SLA's)
• Provide end-user, desktop IT support to diagnose and resolve technical issues
• Involved with the hardware building process
• Build a positive working relationship with the business and customers
• Apply logical trouble shooting within your technical ability
• Support users on both hardware and software applications
• Follow the escalation process for issues above your technical knowledge
• Provide clear and accurate communication of information internally to the team and externally to customers
• Expand your technical knowledge through self-advancing
• Shadow senior team members to enhance technical knowledge
• Report to Service Desk Manager and Company Directors.

The training you will be getting

IT Solutions Technician Apprenticeship, to include:

• Level 3 IT Solutions Technician
• Functional Skills in maths and English (as required)
• Attend internal and external training at college - 1 day a week college release
• Complete and deliver internal and external training on time and to a high standard.

What to expect at the end of your apprenticeship

• If the apprentice is successful on their apprenticeship, there is a potential opportunity for a full-time position
• Possible progression to a level 4 qualification. 

Job tags

Salary

£10.3k per annum