Practice Manager

Location

Birmingham | United Kingdom

Job description

Manage and Improve Patient Services With the Partners, plan, develop and implement procedures to: Enhance the provision of patient services Analyse and review service levels achieved Monitor patient satisfaction Support Clinical Governance through maintaining the policies and protocols system Represent the practice at external meetings where required. Manage Practice Staff Develop practice resourcing plan, taking account of skill-mixing. Supervise Assistant Practice Manager/s Select, recruit and employ staff to meet practice resourcing plan Ensure staff recruited are compliant with practice required skills, training and health requirements Develop staff to their fullest potential to meet practice Business Plan Manage staff performance, including the practice appraisal system Encourage and support staff to meet their personal training plans Supervise training, welfare, discipline and grievance procedures where necessary Compliance Review, monitor and ensure compliance with CQC requirements Manage the complaints system drawing on clinical support as needed Ensure effective policies and procedures are in place and are regularly reviewed and updated as needed Ensure systems are in place to meet legal obligations including, but not limited to, H&S, data protection, GDPR, DBS etc Ensure premises and staff insurances are maintained Ensure equipment is properly maintained Financial Management Ensure that there is an accurate and timely book of accounts Monitor income and expenditure monthly, monitoring cash flow to meet the budget Deliver periodic reports, including budgets, to the Partners Manage payroll to ensure timely payment of staff and adherence to HMRC and NHS Pension scheme rules Ensure PPA and enhanced service claims are made efficiently and accurately Monitor joint income flows and its use by PCN Pursue additional income streams such as research and private procedures Liaise with practice accountant as needed IT and Communications Ensure IT protocols, and data security are maintained, and that staff training is adequate. Ensure patient medical records are maintained and updated as needed and that staff training is suitable. Develop effective internal communication and reporting systems Participate in, chair and/or minute practice meetings Provide information externally where required by law, by contract or by agreement Ensure effective policies and procedures are in place and are regularly reviewed Confidentiality In the course of their duties, the Practice Manager will have access to confidential information relating to patients, their carers and relatives and colleagues within and outside the practice. They may also have access to information relating to the practice as a business. All such information from any source whatsoever will be treated as strictly confidential. Information relating to patients, their carers and relatives and colleagues within and outside the practice and in relation to the practice as a business will only be shared in accordance with the practices Confidentiality Policy, the Data Protection Act and the Freedom of Information Act and in such a way that personal and sensitive patient-identifiable data is protected

Job tags

Salary