IT Help Desk Technician apprentice

Location

Harrow, Greater London | United Kingdom

Job description

A leading international services company that covers the entire gamut of technology solutions and services are looking for a committed and professional individual to provide local IT support.

The role is mostly desktop and laptop break fix in a Microsoft & Mac environment so previous exposure to these technologies would be advantageous. This role is client facing so strong stakeholder skills are needed. There may be a need to work a shift that covers 08:00 to 17:00 Monday to Friday.

Duties

• Assist in Maintaining and administering school’s Parent App and Google Suite
• Support Windows 7 desktop environment by working both independently and as part of a team.
• Knowing School network system infrastructure based on evaluation and research.
• Upgrade network devices by liaising with vendors and services, planning and setting up lab environment, testing of PC and other network hardware and software, operating system management and defining system and operational policies and procedures.
• Perform regular security monitoring to identify any possible intrusions.
• Perform daily system monitoring, verifying the integrity and availability of all hardware,
• Perform regular file archival and purge as necessary.
• Create, change, and delete user accounts per request and protect School’s value by keeping information confidential.
• Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
• Cover for other team members
• Undertake appropriate School-wide tasks as agreed or directed
  Provide New Technologies services for the school
• Develop and deliver training programmes for staff on use of New Technologies
• Support staff in adapting and integrating digital learning resources.
• Install, configure, maintain and repair software, hardware and peripherals, and undertake such other tasks as may be required from time to time consistent with the post.
• Assist in the recording of New Technologies related hardware within the school, making sure that all equipment has been security marked, serial numbers logged and to include all software packages, ensuring the School is properly licensed.
• Investigate reported faults, to maintain a record of faults and to undertake repairs or operate agreed procedures should third party repair be needed.
• Support in the maintenance of interactive whiteboards and projector filters.
• Perform routine maintenance tasks: e.g. creating images, machine and mouse cleaning, lead checking, updating virus protection and general housekeeping of all systems.
• Analyse hardware and software faults and apply the relevant solution.
• Ensure that all electrical equipment supporting New Technologies is validated by a portable appliance test and to inform the Premises Manager of any invalidated equipment.
• Assist in the recording of a log for all maintenance work to be done, and all work undertaken.
• Organise and administer the acquisition of spare and replacement parts for New Technologies equipment, in full consultation with the ICT Strategy Manager.
• To be fully conversant with the national and local context of developments in New Technologies, and to develop the full range of professional skills and knowledge needed to satisfy the requirements of the post

About you

To be an ICT Apprentice, you must be a tech enthusiast with 5 GCSEs (ideally A* – C, 4-9) including Maths and English.

This 18-month Apprenticeship has a salary of £15,000 per year. You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.

Your training will include gaining internationally recognised Level 3 IT qualifications.

Skills and personal qualities required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Initiative
• Patience

Next steps

After the apprenticeship

Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level apprenticeship programme. Just IT have already helped over 1000 people kick-start their tech and digital careers with an apprenticeship.

Sound like you? Then send us an application, and we will let you know if you are suitable for this position, or one of the other apprenticeships we have available.

Reference code: JT1231

Job tags

Salary

£15k per annum