Absolute Services INTL Limited
Location
Wolverhampton, West Midlands | United Kingdom
Job description
We are currently seeking a qualified IT User Support Assistant to join our exceptional IT Team. The successful candidate will be responsible for the following tasks:
•Monitor and maintain the computer systems and networks of the firm.
•Install and configure computer hardware, operating systems, and applications.
•Diagnose and resolve hardware/software faults promptly and effectively.
•Provide technical and application support via the helpdesk, over the phone and in person.
•Troubleshoot system and network problems, diagnosing and solving hardware/software faults, and replacing parts as required.
•Offer support, including procedural documentation and relevant reports.
•Assist in the roll-out of new applications.
•Set up new user accounts and profiles and handle password issues in Active Directory.
•Respond to call-outs within agreed time limits.
•Prioritise workload.
•Work continuously on tasks until completion or refer to third parties, if necessary.
•Collaborate effectively as part of a team and also work independently when required.
•Establish a strong working relationship with customers and other professionals promptly.
•Occasionally work outside regular office hours to minimize downtime and disruption.
•Though based in Wolverhampton, travel to other sites will be required.
About You:
• A minimum of 2-3 years of relevant IT experience and/or an associated IT qualification would be highly advantageous.
• Proficiency in Microsoft and practice management applications is a prerequisite.
• Possession of a full driving license and personal transportation is essential, including vehicle insurance for business use.
At our firm, we prioritize our people, and you can anticipate:
• Additional Paid Time Off beyond your contractual entitlement.
• Covered expenses for dental, optical, therapy, and medical services (subject to internal policy).
• A strong focus on career progression.
• Initiatives such as Mental Health First Aid Groups, Menopause Champions, and comprehensive support for paid maternity, adoption, and paternity leave.
• Regular feedback mechanisms and employee survey processes to ensure your voice is heard.
• Participation in programs like the Cycle to Work Scheme and Electric Vehicle Lease Scheme.
Absolute Services INTL is acting on behalf of a Company in Wolverhampton.
Job tags
Salary
£22k per annum
