TC Personnel Limited
Location
Basildon, Essex | United Kingdom
Job description
Job: System Support Specialist
Basic Salary: £30,000-£35,000
Employment: Full Time
Date posted: 12/07/22
Location: Basildon, Essex
Fantastic opportunity for a System Support Specialist to join our well-established client within the rail industry.
Further details:
Responsibilities:
Provide technical support for Assure CMS (web and app based)
Update support tracker and escalate support queries to third party developers where required
Manage annual license renewals and pricing structure
Deliver system training to clients
Meeting/liaising with clients on bespoke developments
Provide system demonstrations along with heading up sales and any tendering processes in relation to prospective clients
Managing client contracts, including the arrangement of Escrow agreements via a third party
Communicating updates to clients
Creating guidance documents along with video tutorials
Building new Assure CMS client sites including smart templates
Maintaining the domain names, SSL certificates and websites
Acting as first line support for internal IT issues
Creating and updating marketing content on social media platforms
Qualifications and requirements:
Office 365 knowledge
Meticulous attention to detail
Able to work within a team
Exceptional knowledge of software related to own area if specialism
Understanding of GDPR
Knowledge of manipulating and cleaning data in Excel
Keen to learn new skills
Confident communicator
Desirable:
Vocational qualification
Experience with SQL
Experience using WordPress and Camtasia software
Marketing experience (social media)
On Offer:
Salary up to £35,000
Working hours 8.45am – 4.45pm
Based in Basildon – Parking Available
Job tags
Salary
£30k - £35k per annum
