CV Screen
Location
Wilmslow, Cheshire | United Kingdom
Job description
IT Service Desk ManagerHatfield / Hertfordshire
Up to £50,000 + Excellent Prospects
ROLE DETAILS
Your role as an IT Service Desk Manager will see you manage a team of four within the network solutions team and also act as the escalation point for all client queries, ensuring that customer satisfaction is maintained at all times.
The role will involve monitoring, responding to, and actively engaging with all aspects of client account management for their assigned clients. You will ideally have an IT MSP or IT Service Business background.
COMPANY DETAILS:
You will join a join a well-established MSP who were established over 20 years ago. The company have built their reputation on trust, quality and honesty and provide IT Support for a wide range of businesses. They have a team of nine, many of whom have been with the company for over ten years – they have a fantastic culture.
REQUIRED SKILLS:
You will have majority the following experience:
- You will have an IT MSP or IT service business background.
- Experience as an IT Service Desk Manager or IT Support Manager within an MSP / Managed Service Provider.
- An IT Support background which will include knowledge of Office 365, Azure and Exchange.
- You will be process driven whilst retaining a creative outlook towards solving client issues.
- It would be desirable to be ITIL certified.
SALARY:
Basic salary up to £50,000
Benefits include:
- 25 days plus bank holidays
- Private Medical
- Company pension contributions
- Training and development opportunities
LOCATION:
Near Hatfield / Hertfordshire
Commute from:
Barnet | Finchley | Enfield | Potters Bar | Hatfield | Welwyn Garden City
TO APPLY:
Please send your CV to Skye McLellan at CV Screen in strict confidence or call Skye for more details.
CV Screen is the Recruitment Agency managing this vacancy.
ALTERNATE TITLES
IT Service Manager | IT Support Manager | Helpdesk Manager
Job tags
Salary
