Danaher
Location
Portsmouth, Hampshire | United Kingdom
Job description
Be part of something altogether life-changing!
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.
Forming part of the Biotechnology segment at Danaher, we bring together dedicated technical expertise and talent to develop the next generation of life-changing therapeutics.
The Customer Success Manager position is a strategically important role for Cytiva’s growing offerings in the Automation, Digital, and Learning Solutions space. Our new team member will be a key early contributor in the buildout of our best-in-class Customer Success practice to ensure that our customers are achieving the business outcomes they need to be successful through adoption of Cytiva solutions. While this role may have some periodic needs to cover other regions, we expect this position to focus on supporting customers primarily in the Europe, Middle East, and Africa region.
What you’ll do:
Lead the execution of customer success processes, including creation of success plans, onboarding, account management, and other activities to support the customer’s successful adoption of our products.
Manage a portfolio of customer accounts, ensuring satisfaction and addressing their evolving needs, ultimately driving subscription renewals and expansion opportunities
Collaborate with cross-functional teams, including sales, support, and product, to address customer needs and provide comprehensive solutions.
Track and report customer success metrics, analyzing data to identify trends and opportunities for improvement.
Provide strategic input into customer success processes and contribute ideas and key actions for improvement.
Who you are:
Bachelor’s degree with solid proven experience as a Customer Success Manager or in a similar customer-facing role – we will consider candidates with additional applicable work experience in lieu of educational experience.
Excellent communication and interpersonal skills.
Strong project management and organizational skills.
Diagnostic / problem solving skills, as applied to both solving customer issues as well as improvement of internal processes.
Ability to analyze data and contribute to the refinement of key performance indicators (KPIs).
It would be a plus if you also possess previous experience in:
Familiarity with the life sciences and/or bioprocessing industries and understanding of customer needs in this space.
Involvement in customer advocacy programs.
Verbal and written communications in multiple languages
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit .
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
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