Community Moderator

Location

London | United Kingdom

Job description

Bringing readers closer to our journalism and journalists is a key pillar of The Telegraph’s subscriber-first engagement strategy. As Community Moderator, you will be part of a team responsible for cultivating The Telegraph’s commenting community.

You will work with Community and other Editorial teams to improve the quality of below the line interactions, ensuring readers' comments are constructive and respectful, while defending the principle of free speech.

This is an ideal role for an early-career journalist or community manager who wishes to develop their editorial and community skills within a supportive, collaborative environment.

Key responsibilities

• Moderate all flagged comments and user generated content (UGC), ensuring that approved content does not breach The Telegraph's Community Guidelines. 
• Maintain a high level of engagement on applicable Telegraph platforms and take positive steps to nurture an environment conducive to constructive debate and discussion.
• Monitor user activity and when terms of use are breached, issue suspensions to offending users.
• Over time, develop a deep familiarity with the Telegraph's commenters, understand the range of views they share, spot the issues and stories that generate discussion and regularly share these insights with colleagues.
• Use your growing understanding of commenters' views to contribute to Telegraph journalism and further develop your editorial skills.
• Identify and escalate where necessary any legal issues, problematic trends or irregular activity in our comments section and on other platforms as appropriate.
• Help shape and improve The Telegraph's commenting strategy, policies and processes, working closely with the Head of Editorial Community, Legal, external service providers and others as appropriate.
• Manage all email contact received, using approved templates and adhering to agreed service levels and quality standards.
• The desk is staffed 7am-10pm across a seven-day schedule, so you will work on a rota basis which reflects these hours.

Key skills

• Demonstrable understanding of the role of community moderation in online debate (essential)
• Familiarity with Telegraph website, apps and off-platform communities (essential)
• A strong level of general knowledge and a keen appreciation of the breadth of the Telegraph’s journalism, particularly in key content areas such as news, politics, and lifestyle (essential)
• Ability to build strong relationships to handle the challenges of accommodating the needs and requests of editorial stakeholders (essential)
• Previous experience of community moderation, whether gained through a previous role or through unpaid work (desirable)
• Previous journalistic experience or training (desirable)
• Good knowledge of media law as it applies to comment moderation (e.g. defamation, contempt, privacy) (desirable)
• Working knowledge of communication and workflow applications such as Trello and Slack and experience of using a CMS (desirable)

Our benefits

The nature of our industry means life at the Telegraph Media Group is fast-paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work-life balance.

Training and development

With support from your manager and colleagues, you’ll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career.

Our commitment to inclusion

At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

We are proud to be a Level 3 Disability Confident Leader as part of the government’s Disability Confident Scheme. If you are disabled or have a long-term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware.

To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website.

Job tags

Salary