Location
Manchester | United Kingdom
Job description
carloans 365 are hiring a Payouts Advisor as a result of continued business growth. We're looking for an enthusiastic individual to join our friendly, collaborative and high-performing Payouts team.
You will play a crucial role in our customer's car purchasing journey; ensuring funds are transferred between customers, lenders and dealers in a timely and effective manner. You'll be liaising with internal Sales teams, nationwide dealerships and our extensive lender panel, as well as working with our CRM (Autoconvert) and Excel.
WHAT’S INVOLVED?
- Coordinate processing of loan payouts for customers in adherence to CL365 policies and FCA regulations
- Serving as the primary point of contact for customers during the payout process, providing clear communication regarding payout timelines and documentation requirements
- Address customer inquiries and concerns relating to the payout process
- Ensure all required documentation is accurately completed and submitted by customers for payout processing
- Stay informed about industry regulations, compliance requirements and best practice
WHAT ARE WE LOOKING FOR?
- Some experience in an administrative role - we're very open to background, we’re focused on the right attitude and mindset
- Excellent attention to detail and organisation skills
- Great communication skills; the ability to build rapport over the phone with customers, lenders and dealerships
- Excellent communication and interpersonal skills, with the ability to interact effectively with customers and internal stakeholders
- Detail-oriented with a high level of accuracy in data entry and documentation management
WHY CARLOANS 365?
- £25,000 basic + commission – OTE of £28,500
- Employee Assistance Programme
- 28 days annual leave including bank holidays and your birthday off
- Regular social events and lunches
- On-site parking
- No late shifts, 5 days per week – 2 Saturdays per month allocated on a rota basis, and no Sundays!
Job tags
Salary
