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Location

Cambridge, Cambridgeshire | United Kingdom

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Job description

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

Successful candidate must be able to work between the hours of 8:30am – 5pm for a minimum of 3 days.

Job Title: Admin Officer

Grade: AO

Overview

HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. We provide support for the legal system across England and Wales, along with non-devolved tribunals in Scotland and Northern Ireland, ensuring justice works for everyone.

Our Justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society. It protects some of the most vulnerable people in our communities, from families in crisis to claimants and commercial businesses. We have a responsibility to deliver a Justice system that is accessible to everyone and operates efficiently.

The key purpose of the role

Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually look to improve, within a framework of Standard Operating Procedures (SOPs). Problem solving is carried out by reference to lean techniques (e.g., problem-solving hubs) and comprehensive guidelines and instructions - complex or difficult issues are normally referred to or will involve a team leader. In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession. Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others.

Essential Skills & Criteria:

Strong customer focus and service skills
Experience of working in an administrative role in a customer focussed environment
Proficient with IT and Microsoft Software packages
Excellent communication and organisational skills
Customer Service and Administrative skills

Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc basis at other local HMCTS offices.

Key responsibilities:

Administration

Preparing papers and/or digital files for court, tribunals, hearings and meetings.
Producing court/tribunal documents.
General photocopying and filing.
Creating and updating records on in-house computer system and data input.
Post opening and dispatch.
Booking, preparing and organising meeting rooms, supporting training courses and other group activities.
Preparing meeting agenda, joining instructions, handouts etc

Drafting

Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions.

Operations

Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date.
Assisting court users, supporting listing and rota management, checking files.
Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc.
Handling counter (face to face), written and telephone enquiries.
To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive.
To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects.
To undertake ad hoc roles within the band such as Jury Bailiff Officer, Learning and Development Co-ordinator, Health and safety roles.

Processing casework

Including standard documentation and information, court orders, claims, fines and fees
Resulting courts accurately, interpreting accurately the information needed on a court file
To work to workload targets in terms of throughput and accuracy.

Checking and verifying

Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.
Ensuring compliance and administration documentation meet quality standards.
Role holders may have to cross check and validate work completed by colleagues.

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Job tags

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Salary

£22.94k per annum