Massenhove Recruitment
Location
Kent | United Kingdom
Job description
Theft & Fire Claims Handler – Motor
Job Market – Insurance Claims
Job Location - Kent / Hybrid Working
Theft & Fire Claims Handler – Motor – About the role
An experienced first party claims handler with a keen eye for detail and a flair for investigation skills. The key purpose of this role is to deal with fire and theft claims as efficiently as possible, utilising your knowledge to ensure correct indemnity decisions are made. You will be confident in dealing with customers at the telephone and conducting interviews this way in order to establish the bona fides of the claims presented.
Theft & Fire Claims Handler – Key Duties
Process fire and theft claims in line with existing claims philosophy
Ensure that DPA, TCF and any other regulatory requirements are adhered to
Liaise with internal support team and external suppliers to ensure delivery of excellent customer service
Be able to identify potential third party claims exposure in theft claims, specifically where stolen vehicles may be recovered damaged
Identity suspicious claims and flag them to the Fraud Investigation Team
Ensure that complaints are recorded on the complaints system in an accurate and timely manner
Plan and execute strategic initiatives to agreed timelines
Ensure a relevant level of technical understanding with continuous development and learning.
Theft & Fire Claims Handler – Key requirements
Minimum 12 months experience as a Motor Claims Handler
Job tags
Salary
