Resident Engagement Officer

Location

Worcester, Worcestershire | United Kingdom

Job description

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Resident Engagement Officer

Base office location may vary dependent upon suitable candidate - balance of home and office working

£35,098 - £40,640 per year plus company car

37.5 hours per week – Monday to Friday, 7.5 hours per day

Are you great with people, a strategic thinker, and up for a challenge?

That’s what we’re looking for in a Resident Engagement Officer to join our small and very committed team. Your enthusiasm, commitment, and critical thinking are more important than where you are based or whether you have previous experience in housing.

In this national role you will work with residents and colleagues at all levels. Your ability to influence is crucial in helping us drive improvement in our Housing and Supported Living services based upon residents’ views and experiences.

In the role of Resident Engagement Officer, you will be

• Collaborating with customers and colleagues, from the front-line to strategic Directors, to ensure customer feedback drives service improvement       
• Developing and delivering training for colleagues to make sure our approach to resident engagement is successful              
• Delivering high quality customer service to our engaged residents

To find out more about all key accountabilities take a look at the Role Profile

To be successful as one of our resident engagement officers you will need to be a self-starter with a             

• Degree, management qualification or relevant professional qualification in housing or social policy   
• Proven experience in stakeholder participation, consultation methods and customer insight techniques
• Proven experience coordinating and managing a range of meetings and events   
• Proven experience of managing projects, producing and analysing quality statistical information               
• Excellent interpersonal and customer care skills  
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving license

Why work for us?

Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme

Role Salary is dependent on location as below:

• London - £38,608 per annum (rising to £40,640 per annum after 12 months, subject to satisfactory performance)
• South East - £36,853 per annum (rising to £38,793 per annum after 12 months, subject to satisfactory performance)
• National - £35,098  per annum (rising to £36,945 per annum after 12 months, subject to satisfactory performance)

Closing Date:28 March 2024

NO DAY IS EVER THE SAME SO THIS ROLE WILL HAVE A CAN-DO ATTITUDE AND WILL THRIVE ON HIGH PERFORMANCE AND POSITIVE RESULTS.

IF YOU THINK THIS SOUNDS LIKE YOU AND YOU ARE READY FOR THIS CHALLENGE, WE WOULD LOVE TO HEAR FROM YOU.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. 
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity. 

Job tags

Salary

£35.1k - £40.64k per annum