Location
Brent, Greater London | United Kingdom
Job description
MAIN PURPOSE OF JOB
Support the Head of IT and Communications and Senior IT & Communications Officer in the operational management and control of technical aspects of the installation, configuration and maintenance of ICT hardware, software and network infrastructure.
DUTIES AND RESPONSIBILITIES
- Assisting with providing effective maintenance and support for designated administrative networks.
- Providing ‘on call’ support to both school sites.
- Assisting with providing help and technical support within the School’s planned computer development programme including carrying out hardware and software upgrades.
- Answer a high volume of calls and maintain a rapid response rate according to agreed standards.
- Troubleshooting hardware and software issues.
- Ensuring electrical safety standards are met.
- Respond to enquiries from the IT and Faults email inbox in a timely manner.
- Resolve ICT problems reported by staff, referring to external support organisations where necessary and keep staff informed of the progress of solutions.
- Act as an additional point of contact regarding technical issues with manufacturers, suppliers, and other support organisations.
- Update documentation which includes network design, inventories, details of licences and warranties.
- undertaking other duties and responsibilities as directed by a designated Line-Manager.
- Perform a wide range of hardware repairs and upgrades.
- Detect, diagnose, and resolve most PC, printer and peripheral device faults.
- Deploy essential software patches.
- Identify application compatibility issues.
- Assist in the maintenance of active network components.
- Install software on servers, troubleshooting installation issues.
- Maintain hardware and software on the servers.
- Modify disk space and printer quotas.
- Modify network shares and access rights as required.
- Monitor system logs.
- On rare occasions, be available ‘out of hours’ for emergency support to resolve issues remotely.
Job tags
Salary
