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Location

Birkenhead, Merseyside | United Kingdom

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Job description

German speaking Customer Service Coordinator

Job Reference: P912217

Date Posted: 21 February 2024

Recruiter: The Language Business

Location: Birkenhead, Merseyside

Remote Working: Some remote working possible

Salary: £25,000 to £28,000

Sector: Customer Service, eCommerce & Social Media

Language(s): German

Work Hours: Full Time

Contact: Jonathan Grimes

Email: [email protected]

Telephone: 02080537766

Job Description

Fantastic new job opportunity to join a progressive eCommerce company of consumer and leisure products. They now need to a German speaking Customer Service Coordinator to manage all client activity in the DACH countries as well as the website social media presence. 

Location of the job
Birkenhead, Merseyside - near to Liverpool (NW of England)

Language requirements for the job
Fluent in German &  English

Company background
Our client is successful eCommerce company trading internationally with a specialist range of products. 

Job responsibilities of the German speaking Customer Service Coordinator 
In order to manage all online client sales order activities and social media platforms for their German speaking sales markets, they wish to recruit a German speaking Customer Service Coordinator. Supporting customers by email, phone or through social media, as well as assisting with website content, your role will have the following responsibilities:

Manage on-line customer orders in a timely manner by ensuring customers receive relevant order acknowledgments and the order is scheduled into production in time to meet the agreed delivery date

Effectively handling and being accountable for all types of order entry and payment transactions

Seek order progress information from other departments through positive communication and collaboration

Manage and protect customer information, including sensitive financial information, in accordance with relevant legislation

Ensure that incoming telephone calls are answered in a professional and timely manner

Provide a friendly, responsive and professional service to all customers, presenting a positive impression of the business and products

Writing & Upload of Blog posts on the company’s e-commerce site

Social media accounts management (writing and scheduling posts)

Editing of transactional e-mails as and when required

Managing the translation of store front content

The successful candidate background

Fluency in English and German

Proven experience within a commercial environment

Previous exposure to e-commerce web sites & digital marketing

Experience in on-line B2C environments

Graduate in Business or similar degree is preferable.

Salary, benefits and working hours
£25,000 - £28,000 Depending on skills, experience & language proficiency

To apply for this exciting opportunity, please send your CV to us immediately.

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Job tags

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Salary

£25k - £28k per annum