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Location

Gateshead, Tyne and Wear | United Kingdom

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Job description

About Aspire

At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK.  It is an exciting time to join us on our journey as we grow and expand! 

Our mission: To deliver technology like no other!

About the role

We are looking for a Provisioning Coordinator with a strong delivery background and passion for problem solving to join our Provisioning team. The Provisioning Coordinator will be responsible for coordinating and managing the delivery of services and products to customers whilst delivering excellent customer service for connectivity and mobile orders. 

Our ideal candidate will be an experienced coordinator with excellent communication skills and the ability to plan, prioritize and manage multiple projects to ensure timely delivery of services to customers. 

What you will be doing

• Delivering the following products :
  • Ethernet
  • Dark Fibre
  • Broadband (ADSL/FTTC/SoGea/FTTP)
  • Porting and migration of telephone numbers (ISDN/SIP)
  • Mobile and 4G/5G data SIMs

• Managing connectivity orders independently or as part of a wider project team to ensure successful delivery

• Coordinating all communication from 3rd parties back to the customers
• Escalating orders and queries internally or with suppliers where necessary
• Contribute to the enhancement of departmental systems and practices.

You will suit the role if you have

• Experience working as a coordinator in the IT/Telecoms industry, with experience of delivering the afore mentioned products
• The ability to effectively plan, prioritize, and manage multiple tasks and projects to ensure timely delivery of services and products to customers.
• Strong verbal and written communication skills are essential to effectively communicate with customers, suppliers, and team members.
• A keen eye for detail to ensure that all service and product requests are accurate and complete, avoiding errors and delays in delivery.
• A commitment to delivering excellent customer service, ensuring that customer needs are met in a timely and professional manner.
• The ability to work in a fast-paced and dynamic environment, adapting to changing customer needs and priorities.
• Experience of delivering and maintaining mobile solutions is desirable but not essential.

Our values

We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role therefore we provide continuous learning and development at Aspire which is at the heart of everything we do. As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.

Salary

£21,500 to £25,500 per annum (depending on experience)

Benefits

Here at Aspire we offer a great benefits package and a competitive salary. Being a people-centric organisation is what sets us apart – we strive to look after our people in the best way we can!

• Travel benefits including free parking, subsidized travel passes and much more!
• Health Cash Plan
• Cycle to Work Scheme
• Network Benefits
• Employee Assistance Program
• Enhanced Annual Leave Entitlement (increasing with length of service)
• Enhanced Maternity, Paternity and Parental Schemes
• Enhanced Pension Scheme
• Tech Purchase Scheme
• Electric Vehicle Salary Sacrifice Scheme
• Employee referral scheme
• New business referral scheme
• Discounted Gym Membership
• Life Assurance and Critical Illness cover

Location and Working Arrangements

You will be based at Aspire’s Gateshead Head Office.

We offer hybrid working where possible to support work-life balance.

Hours of Work

Full time (37.5 hours per week), Monday to Friday.

Equality, Inclusion and Diversity at Aspire

Aspire is an equal opportunity employer committed to creating a culture that respects and values each other’s differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.

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Job tags

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Salary