Shift Operations Controller

Location

Rugby, Warwickshire | United Kingdom

Job description

At Colas Rail, we have over one hundred years of experience in delivering major innovations across our sector. Every day, thousands of train run on tracks built or maintained by Colas Rail. We deliver on the challenges set by a rapidly changing railway environment - constantly seeking to adapt our behaviour and culture to not only meet and exceed the expectations of our customers and stakeholders, but to also continuously develop and support our people.

Purpose of the role

To continuously monitor and manage the real time performance delivery and the operation of all Colas Rail Freight services, as well as reporting and escalating all accidents and incidents to management and relevant stakeholders. 

Below tasks are the mandatory requirements for this role, 

• Active communication between staff involved in running the scheduled services and in cases of widespread disruption to Colas services, the Management Team and various customers
• Continuous monitoring and control of resources to ensure that they are provided at the correct time and place as demanded by Daily Train Plan, rosters, loco and train plans
• Minimise and manage the effects of operational incidents, cancellations, and lateness 
• Continued monitoring of services, to ensure that they are correctly controlled and regulated by Network Rail, and that Colas services are not disadvantaged against other train services. 
• Complying with Rail Group Standards and all Colas Rail standards, processes and procedures, Codes of Practice, Rules and Regulations and procedural instructions relevant to the activity 
• To act as first line representative for Colas Rail interests 

Key Responsibilities

Safety

• Monitor and manage the normal day to day operation of all Colas Rail Freight services in a safe and complaint manner in accordance with Colas Rail ROGS, Railway Group Standards and Colas Rail standards and procedures
• Effectively apply the requirements of Colas Rail ROGS Certified Safety Management Systems which are directly affected by the Control function 
• Ensure a positive safety culture is developed within your area of responsibility, which is supported by robust processes in accordance with Company standards and industry legislation 
• Be aware of the arrangements for fitness for duty checks for safety critical work staff. 
• Compile working time exceedance forms for safety critical staff
• Record and report all accidents, incidents and breaches of any Colas Rail Health, Safety and Environmental Policies. Compile preliminary level 1 reports as required 
• Ensure that any safety equipment provided to you that you have been trained to use, is deployed in a proper and appropriate manner
  
   

Quality 

• Monitor all Colas Rail Freight services in real time, using TRUST (Train Running Under System TOPS) and CCF (Control Centre for the Future)
• Report in real time all instances and major service disruptions including fleet failures and staff absence to relevant management team and customers
• Producing real time log inputs, issuing State and Nation reports, daily Freight logs and daily Freight reports. 
• Produce performance KPI reports that include detailed delay attribution information to the requirements of the Business 
• Accurately producing trains consists, using Train Operations Processing Systems (TOPS) and issue to relevant operational staff 
• Submitting VSTPs (Very Short Train Plan) requests to Network Rail as required, or requested by planning and operational teams 
• Deliver effective communication in relation to all aspects of the daily train plan during normal and disrupted operations.
• Work as per your rotational roster, and inform your line manager of any upcoming annual leave request at least 8 weeks in advance 
• Deliver and monitor the daily train plan (Network rail and Commercial), if required liaising with Freight management team to take into account priorities and adjustments to ensure delays are minimised 
• Monitor service performance and feedback suggestions to Delivery and Planning teams 
• Monitor all train services throughout and identify reasons for delay to feedback 
• Proactively manage resource rosters and plans to cover any short notice sickness and disruption through the most cost-effective means. Liaise and keep Delivery managers informed 

Profitability 

• Ensure all train movements are managed to eradicate any eventuality of subsequent costs for third party train delays 
• To have thorough knowledge of commercial implications and proactively manage commercial issues on shift
• Cost effectively manage the use of taxis by using spare and available internal resources as well as public transport wherever possible 
• To understand the reporting and escalating lines between the different division and report appropriately 

Person Specification

• Experience of Railway Operations 
• Experience of working within a highly pressurised operations environment
• Experience of real time decision-making
• Good oral and written communication skills to communicate with staff, management, customers at all levels
• Good negotiating skills and ability to make objective decisions 
• Must be dynamic, work without supervision and be able to use initiative
• Ability to manage conflict, influence others and work under pressure
• Excellent geographical knowledge of the UK Railway Network
• Previous control centre experience 
• Must be confident in making commercial and safety critical decisions based upon real time events
• Must be able to work as a team and be flexible with their time to accommodate late notice shift changes. 
• Knowledge of stabling/depot Access agreements 
• Competent in the rostering of train crew 
• Knowledge of IT Systems such as TOPS, CCF, Microsoft and similar tools
• Knowledge of Colas Rail DOTE
•  

Behavioural Skills 

Engage and Care - Engage and stay close to our client. Provide sustainable solutions that you truly care about and join us in having an impact on the Infrastructure of the UK.
Execute and Share - Share our joint passion for the important work executed every day at Colas Rail. Share in our success, our diversity, our development and execute our project plans.
Energy and Dare - Display the energy of a leader, champion your teams. Dare to think innovatively and explore new horizons. 

 

What we offer

• Competitive Salary 
• 26 days Annual Leave 
• Industry leading Life Assurance 
• Healthcare Cash Plan 
• Wellbeing Employee Assistant Programme 
• Pension Scheme 
• Eye Care Vouchers 
• Long Service Award 
• Season Ticket Loan 
• Occupational Health Service 
  
   

Colas Rail in the United Kingdom hold three core values: Care, Share and Dare. We take care of our employees, always ensuring safety is a top priority and we nurture our collective wellbeing. We share a passion for what we do, celebrate our achievements and value high standards like nowhere else. We dare to take on new challenges; we are one of the international leaders in our industry. We continually innovate and expand in new markets.

We value and encourage diversity in our workforce, regardless of background, disability, age, religion, or gender. As part of our aim to deliver quality services, we are committed to promoting equality and eliminating discrimination. We will create a workforce that is reflective of the communities we work and live in. We are committed to the Disability Confidence Scheme, and as such we operate a Guaranteed Interview Scheme.

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