Location
Co. West Midlands | United Kingdom
Job description
Resident Liaison Officer (RLO) - Walsall
Job Type: Full-time, Fixed Term (Ongoing)
Salary: Competitive hourly rate - £11.68 per hour
Start Date: ASAP
Location: Walsall
We are currently recruiting for the role of Resident Liaison Officer (RLO) on behalf of our client in Walsall. This full-time, fixed-term position offers a competitive hourly rate of £11.68, and the contract is ongoing.
Responsibilities of the Resident Liaison Officer:
- Develop positive relationships with residents to provide information and support during upgrade works.
- Conduct pre-entry visits and company inductions.
- Visit tenants in their homes to advise on the timing and nature of work being carried out.
- Establish good working relationships with site teams and clients.
- Act as the main point of contact, addressing problems and queries from tenants.
- Contact neighbourhood housing associations and build working relationships with them.
- Monitor and resolve customer complaints, ensuring customer satisfaction.
- Support the production team throughout the construction process, including decanting and handover.
- Communicate and maintain good relationships with residents and the construction team.
- Organise and attend resident's drop-in sessions, some outside standard office hours.
Requirements for the Role:
- Previous experience as a Resident Liaison Officer is desirable.
- Strong communication skills (written and verbal).
- Good knowledge of Microsoft Word, Excel, and Outlook.
- Self-motivated with strong organisational skills.
- Familiarity with system programs.
- Ability to multitask, prioritise, and manage time effectively.
- Good telephone and face-to-face manner, active listening, and ability to handle urgent situations.
- Patience, empathy, and a passion for effective communication.
- Flexibility as required.
- Valid CSCS Card and First Aid Certificate are desirable.
About us: Daniel Owen is a reputable recruitment consultancy specialising in the placement of skilled temporary and permanent workers in various roles within the Built Environment. We have a strong reputation for working with some of the UK's largest and most respected construction, maintenance, and engineering companies.
Job tags
Salary
£11.68 per hour
