Professional Services Consultant
QuoStar Solutions Limited
Location
Bournemouth, Dorset | United Kingdom
Job description
Job Overview
- Title: Professional Services Consultant
- Team: Professional Services
- Reports to: CTO
- Working Hours:40 hours per week
- Contract Type: Permanent
- Location: Bournemouth (Hybrid) or Remote UK
- Salary: Competitive + Benefits
Job purpose
Responsible for leading, scoping, building and supporting a wide range of technical infrastructure projects, both client facing and internal. Working with a multitude of clients and internal systems and applications, on-premise, in our own cloud environment and within public cloud services to provide outstanding service and solutions.
Key Responsibilities
- Scope, design and deliver technical projects following best practice methods and within defined timeframes.
- Advise on infrastructure improvements that you identify within client environments to QuoStar Client Success Managers for consideration.
- Communicate with clients, end users and 3rd parties via telephone, e-mail and remote support tools to deliver projects and provide regular updates both internally and to the client.
- Work as a team with other members of the Professional Services team to resolve client issues and take full ownership of any project issues that are escalated to you through to their completion.
- Provide input or conduct your own research if required to support the Professional Services team when defining the QuoStar standard in relation to a specific technology or service.
- Partake in out of hours emergency support/be available out of hours.
- Undertake any training required by QuoStar.
- Complete full documentation of client and internal systems to the required standard.
- Follow policies and procedures to comply with QuoStar’s ISO20000 and ISO27001 accreditation.
- Management of your own time and delivery of project work to agreed budget and time.
- Complete additional research when faced with unfamiliar technologies to resolve client issues in a timely manner.
- Strive for continuous improvement in everything you do.
- Desire to learn and improve your technical knowledge of QuoStar’s catalogue of preferred technical solutions.
- Share your knowledge, experience and work ethic with other members of the QuoStar teams to aid their own development and exceed QuoStar standards.
Essential experience, skills and qualifications
- 5+ years working in a similar role within an MSP environment
- Wintel
- RDS/AVD
- Private/Public Cloud
- Disaster recovery and toolsets (Veeam, Azure site-recovery)
- Modern Workplace (Office 365, Intune)
- Security (Firewalls, Conditional Access)
- Project Delivery (Scope, Design, Implementation, Signoff)
- Project documentation writeup (SoW, LLD, HLD etc)
- Working as a technical lead to scope, write up and delivery
- Working on multiple concurrent projects
- Self-managing project delivery aswell as working with Project Managers
- Outstanding organisational, communication and customer service skills
- Clean UK Driving license and own car
Desirable experience, skills and qualifications
- IT degree
- Microsoft Azure/Server/365 certification
- Cisco CCNA certification
- VMWare VCP
- SonicWALL/Fortinet Firewall
- Citrix
- Networking
- Virtualisation
- Storage
- Security (SIEM, SASE, SD-WAN)
- SAN design and delivery
- Datacentre architecture design (DR, resilience)
This role is suitable for someone who:
- Is driven, flexible, approachable and genuine with a can-do attitude
- Is an experienced professional able to work in a dynamic environment and lead on technical projects
- Focused on the detail and delivers excellent, high-quality work
- Is keen to constantly develop their skills, undertake additional accreditations and gain exposure to a large variety of IT technologies
- Is comfortable with remote working but understands that some travel to client sites and QuoStar offices may be required
Title: Professional Services Consultant
Team: Professional Services
Reports to: CTO
Working Hours:40 hours per week
Contract Type: Permanent
Location: Bournemouth (Hybrid) or Remote UK
Salary: Competitive + Benefits
QuoStar is seeking a Professional Services Consultant to join our team and help us drive success for our clients.
Apply
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