Network and Telephony Apprentice
HC-ONE LIMITED
Location
Darlington, County Durham | United Kingdom
Job description
What you will do in your working day
The role holder, alongside current network resource, will work with external vendors in a professional capacity and handle support tickets and provide a high level of technical support to a wide range of users.
The role holder will work towards gaining a Level 4 Network Engineer apprenticeship, gaining both hands-on knowledge and experience via working with HC-One Network & Telephony Engineers and also via remote classroom led learning.
Main Activities:
CORE/CLOUD/DISTRIBUTED TECHNOLOGY MANAGEMENT & SUPPORT
Working towards the following:
Ensuring all network, security and telephony components and services are:
- Built to prevailing standards, ensuring adherence to best practice
- Managed and updated to assure a reliable, safe and consistently positive end user experience
- Secure and operated within the prevailing security policies which aim to mitigate current and emerging threats
As well as:
- Hands-on implementation, management and support of network, security and telephony systems and services & analysing system and service performance, providing indication of health and recommending enhancements and opportunities for improvement to ensure they remain operational, optimised and available.
- Providing 3rd line incident and problem management, identifying recurring faults and issues and acting as the point of escalation with onward escalation to Infrastructure Team Lead/Technology Manager as necessary.
- Ensuring adherence to Service Level Agreements, ensuring tickets are prioritised, updated and managed in accordance with guidelines.
- Participating in DDaT projects and service improvement initiatives & working with external service and support providers as required.
DOCUMENTATION:
Production and maintenance of:
- Detailed technical documentation which describes services at sufficient level for them to be fully supported and allows impact of change to be accurately determined. technical service catalogue artifacts
The following applies to all Colleagues:
- You are expected to comply with HC Ones policies and procedures for health, safety and hygiene at all times.
- When attending HC-One homes all colleagues should ensure they comply with infection and control processes as outlined in the HC One infection and control procedures available on the Group intranet.
You may be required to undertake other duties appropriate to your post and/or hours of work.
The company may periodically review your role profile and update it to ensure it relates to the job being performed. It is the company’s aim to reach agreement on reasonable changes, but if agreement is not possible the company reserves the right to insist on changes to your role description, after consultation.
The training you will be getting
Why choose our Network Engineer Level 4 apprenticeship?
Our Network Engineer Level 4 apprenticeship is perfect for learners that are fresh out of an IT education or already employed in the tech sector and looking to take the next step. The Network Engineer Level 4 apprenticeship programme concentrates on modern network infrastructure, advanced connectivity and advanced security. This enables learners to develop and enhance technical skills, and ensure that they have the technical grounding needed to become a skilled Network Designer, Systems Engineer or Network Administrator.
QA’s Network Engineer Level 4 apprenticeship programme enables the apprentice to:
- Get equipped with the advanced technical skills needed for the role
- Learn the core networking and server administration skills required to support a traditional on-premise, cloud or hybrid network
- Dive deep into the management of networks, exploring network hardware and software, network services and routing protocols
- Get immersed in technical content designed around real skills, aligning to and relevant to employers and the market
- Combine online learning live event training and on-the-job experience to develop real world skills using cutting-edge technology
What to expect at the end of your apprenticeship
90% of QA Apprentices secure permanent employment after finishing their apprenticeship.
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Company benefits / What HC-One offer:
Complimenting your salary, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career we will invest in you and you will enjoy additional support and benefits including:
- Award-winning learning and development
- 25 days annual leave
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
- GP online - providing around the clock GP consultation via an interactive app - available to you and your children under 16
- Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
Job tags
Salary
£20.42k per annum
