Location
Bournemouth, Dorset | United Kingdom
Job description
Cold Banana are a .Net agency. Our vision is to be one of the best .Net agencies in the South, building in-depth solutions for our clients to make it a better experience for their customers.
Who are Cold Banana?
We are an award winning company, with over 25 staff, who want to develop great technology for us all to use. Our work involves charities, financial institutions and the public services. We are proud to be part of the evolution of what we use on a daily basis online for the better. We are a company that truly values our employees - you're our most valuable asset!
We're looking for a technically-minded Account Director to join our team with a confident personality and can-do attitude. We are looking for at least 4 years' agency experience for this role. Along with this position, comes a great working environment, excellent career progression opportunities and a competitive benefits package.
As a Account Director, you will be working with the Commercial Team and Delivery Team to build scopes, create timing plans, facilitate meetings, organise client requests and requirements, lead financials for client accounts & work on client pitches for our growing client base. This role is based full-time in our Bournemouth office.
The Role
Client Handling
- Develop & maintain an ongoing relationships with our client base, looking for ways to increase account profitability and pipeline development.
- Being the first point of contact for client requests and upcoming account pipeline projects.
- Extensive experience in account management, strong project management skills, budgeting, planning and people management expertise.
- Strong technical understanding of .NET CMS frameworks, development teams and associated processes.
- Manage the client on-boarding process for all new clients.
- A critical thinker with honed problem-solving skills.
Business Development
- Responsible for achieving business targets related to existing business funnels.
- Proactively manage new leads that the agency receives from prospect identification to contract implementation.
- Help create proposals and tenders that showcase the quality of our offering whilst ensuring commercial viability.
- Lead new pitches to clients including producing and leading client presentations.
- Excellent understanding of the industry trends, keeping abreast of the latest developments and their impact on the industry.
Delivery
- Take responsibility for liaising with the clients to help develop project scopes & provide accurate costings.
- Through requirement gathering, provide quality briefs to the in-house teams and oversee the completion of work to ensure strong client relationships.
- Working internally with project managers and externally to ensure projects are delivered on time and on budget.
The Ideal Candidate
- Proven experience as a Account Manager, with a minimum of 4 years agency experience.
- Strong commercial awareness and negotiation skills.
- Demonstrated capability in forecasting and financial analysis.
- Leadership – Driving your agenda with the customer and within the business.
- Experience of working with multi-functional teams both internally and externally to deliver results.
- Solid technical background - strong understanding of CMS frameworks, development lifecycles, agency & development processes.
- Impeccable communication and organisational with meticulous attention to detail.
- An understanding of internal project demands; working with multiple stakeholders and global teams.
- Ability to multitask with conflicting priorities received from across the business (varying departments/clients/internal company enhancement and improvement).
- Autonomous nature & approach to work - self starter and ability to hit the ground running and lead self-driven initiatives.
- Enthusiastic with both their work and within the workplace.
Personal Qualities
Cold Banana is committed to fostering an environment where people can thrive and prosper. That means possessing key qualities and values that create an open mindset and behaviours that support a positive culture. These are some of the things we look for & expect from our team:
- Punctuality & reliability
- Trustworthiness
- Pride & passion
- Ownership & care
- Enthusiastic, positive can-do attitudes
- Adaptability
- Great communicators
- Confident professionalism
- Respect & kindness
What we can offer you:
- A competitive salary based on your experience.
- Long-term progression plan.
- 28 days holiday (this includes bank holidays)
- Additional day holiday for every year you are with us.
- Annual profit based bonus.
- Regular team socials.
- Cycle to work Scheme.
- Tech Scheme.
- Occupational Sick Pay.
- Early Friday finish.
- Free Friday breakfast.
- Pension Scheme.
- Continued personal development.
- Relaxed office environment.
Please apply with CV, covering letter and salary expectations.
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