Customer Service Representative
Fletcher Building Limited
Location
Christchurch, Dorset | United Kingdom
Job description
Fletcher Steel is New Zealand’s leading importer, distributor and processor of steel representing Fletcher Building’s Easysteel, Fletcher Reinforcing, Fletcher Wire Products, Dimond Roofing, and Pacific Coilcoaters and CSP Pacific brands. We are the strength at the heart of New Zealand’s buildings and infrastructure. Our people use their experience, skills and individuality to do amazing work.
Our customers are the heart of what we do, and we are looking for an enthusiastic and self-motivated individual to join our Christchurch team on a fixed term 12 month contract.
As our successful Customer Service Representative, you will be joining our small and talented team and will be responsible for securing sales and supporting existing internal and external stakeholders. Daily tasks will involve regular telephone and face to face interaction with both existing and potential customers, proactively responding to inbound calls with high level of professionalism and offering solution-based support. Also, providing customers with quotes, processing orders, and providing support to our Sales Reps.
This position plays a pivotal part in our organisation and as such you will need to;
- Demonstrate excellent communication skills and thrive in providing a customer service experience that is second to none
- Execute administration tasks as required in a tidy and accurate manner
- Be a strong team player
- Ability to pick up and understand technical information, as you will be dealing with a wide range of questions relating to varied product offers
- Promote safe working practices and environment
- Possess excellent numeracy skills
- Demonstrate excellent communication skills and thrive in providing a customer service experience that is second to none
- Execute administration tasks as required in a tidy and accurate manner
- Be a strong team player
- Ability to pick up and understand technical information, as you will be dealing with a wide range of questions relating to varied product offers
- Promote safe working practices and environment
- Possess excellent numeracy skills
To succeed in this role:
- You will be customer-focused, ideally with a customer service background in Steel or the building industry
- Be confident talking to and influencing people both over the phone and face to face
- You will be computer savvy and have good time management skills
- Be able to build strong relationships with people at all levels
In return, you’ll be joining a fun and welcoming team, have a competitive salary and a well-respected business, offering real opportunities for career advancement that come with being part of the Fletcher Group.
If this sounds like you, we would like to hear from you!
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Job tags
Salary
