Part Time Customer Service Advisor (£11.44 per hour from April 2024) Fixed term contract for 5 months with the potential to become Permanent.

Location

Bournemouth, Dorset | United Kingdom

Job description

South West based charitable housing association BCHA was founded over 50 years ago with a continuing mission to meet housing need and end homelessness. We aim to achieve this through the building and provision of affordable and secure homes, and by supporting individuals to take control and lead independent, fulfilled lives. Whether we are developing sites or supporting people with housing, learning or living skills, we believe in equality, the importance of every individual and the right to be valued and treated with dignity and respect. Our doors are open to everyone.

In this role you will be the first point of contact for our customers and to effectively support their requests or identify whom else would best be able to deliver the service they require. The successful applicant will take ownership for all complaints within BCHA repairs to support a quality outcome focussed approach. You will utilise our internal system in order to support data collection to measure our performance throughout our business.

We will ensure you have opportunities to feel empowered, engaged and excel in what you do.

You can add real value as part of a small team of professionals who build positive, trusting and respectful relationships with our customers who are preparing to move forward towards independence.

We can offer you:

• a challenging but rewarding and varied role;
• the opportunity to learn about and use trauma informed approaches;
• a role that gives you real job satisfaction in helping others;
• full training and support to develop your skills;
• the opportunity to work in a supportive, friendly and professional team

BCHA Safer Recruitment: Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures.

As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation.

BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.

Friday 15th March at 9am.

Tuesday, Wednesday and Thursday - 7.5 hours per day - 22.5 hour per week

Job tags

Salary