Technical Training Specialist
Location
Bracknell, Berkshire | United Kingdom
Job description
Our client has an exciting opportunity for a talented Technical Training Specialist to join the team. Based primarily in their Bracknell head office, the Technical Training Specialist will be a subject matter expert in the use of our award-winning customer experience solution . The jobholder will design and deliver training to internal and external customers in new and bespoke ways, aiming to enable everyone to make best use of the platform.
As a Technical Training Specialist, you will be responsible for:
Delivery of in-room, Instructor Lead Training (ILT) and virtual training
- Fully prepare training facilities and lesson plans in advance of sessions.
- Ensure room requirements are advised of in good time eg need for IT or other equipment.
- Ensure training starts on time and keeps on-track.
- Emphasise group work and discussion to learn. Facilitate and coach as required.
- Ensure facilities are safe and compliant with any onsite policies/requirements.
- Test new delivery methods to ensure actual delivery is not hindered by foreseeable technical issues.
Content and video design and creation
- Use photo, video, presentation and instructional design software to design engaging learning materials for an ever involving product set.
- Identifying learning needs/objectives for sessions/programmes and work with other Subject Matter Experts to design sessions that meet these needs effectively.
- Produce documents or other summary information to support visual/virtual content.
- Consider accessibility of content for those with special or learning needs.
Administration and Coordination
- Schedule sessions, meeting room bookings, invites and tracking responses as required to ensure training is well attended and learners are prepared.
- Produce internal learning collateral or guides as necessary, advising on process as well as content.
- Ensure feedback and actions are collected from sessions / programmes.
- Prepare reports and analysis on learning data eg attendance, feedback.
- Add, remove and update user profiles on the LMS (Learning Management System).
- Load and monitor content onto the LMS.
The successful candidate will demonstrate:
- A Bachelor's Degree in a relevant subject.
- Excellent communication skills.
- Ability to foster strong working relationships with clients.
- A commitment to being an ambassador for Content Guru.
- Highly articulate and presentable.
- An interest in technology.
- Experience in Technical Training, desirable.
Frequent national and international travel is a requirement of this role. Most training will be facilitated at our headquarters in Bracknell but clients may require on-site training to minimise impact to their business and so willingness and ability to travel will be required.
Job tags
Salary