Technical Training Specialist

Location

Bracknell, Berkshire | United Kingdom

Job description

Our client has an exciting opportunity for a talented Technical Training Specialist to join the team. Based primarily in their Bracknell head office, the Technical Training Specialist will be a subject matter expert in the use of our award-winning customer experience solution . The jobholder will design and deliver training to internal and external customers in new and bespoke ways, aiming to enable everyone to make best use of the platform.

As a Technical Training Specialist, you will be responsible for:

Delivery of in-room, Instructor Lead Training (ILT) and virtual training

• Fully prepare training facilities and lesson plans in advance of sessions.
• Ensure room requirements are advised of in good time eg need for IT or other equipment.
• Ensure training starts on time and keeps on-track.
• Emphasise group work and discussion to learn. Facilitate and coach as required.
• Ensure facilities are safe and compliant with any onsite policies/requirements.
• Test new delivery methods to ensure actual delivery is not hindered by foreseeable technical issues.

Content and video design and creation

• Use photo, video, presentation and instructional design software to design engaging learning materials for an ever involving product set.
• Identifying learning needs/objectives for sessions/programmes and work with other Subject Matter Experts to design sessions that meet these needs effectively.
• Produce documents or other summary information to support visual/virtual content.
• Consider accessibility of content for those with special or learning needs.

Administration and Coordination

• Schedule sessions, meeting room bookings, invites and tracking responses as required to ensure training is well attended and learners are prepared.
• Produce internal learning collateral or guides as necessary, advising on process as well as content.
• Ensure feedback and actions are collected from sessions / programmes.
• Prepare reports and analysis on learning data eg attendance, feedback.
• Add, remove and update user profiles on the LMS (Learning Management System).
• Load and monitor content onto the LMS.

The successful candidate will demonstrate:

• A Bachelor's Degree in a relevant subject.
• Excellent communication skills.
• Ability to foster strong working relationships with clients.
• A commitment to being an ambassador for Content Guru.
• Highly articulate and presentable.
• An interest in technology.
• Experience in Technical Training, desirable.

Frequent national and international travel is a requirement of this role. Most training will be facilitated at our headquarters in Bracknell but clients may require on-site training to minimise impact to their business and so willingness and ability to travel will be required.

Job tags

Salary