IT Support Technician Apprentice
Location
Fareham, Hampshire | United Kingdom
Job description
Are you looking to kick start your career in IT with a supportive employer? If you have a passion for IT, an interest in troubleshooting and great communication skills, this role could be ideal for you.
PETA are proud to be working with Parker Meggitt to support them with the recruitment and training of a new IT Technician Apprentice. The successful applicant will join the growing team based in Segensworth, Fareham.
Why choose an apprenticeship with Parker Meggitt? An exciting opportunity has arisen for an aspiring IT Technician Apprentice to join Parker Meggitt. We are seeking an IT Support talent to join our team at Parker Meggitt where you will gain hands on experience, providing 1st line Support and innovative solutions, offering deskside and remote support to business users.
Training to be provided: As an IT Support Apprentice, you will be studying towards a level three ICT Support Technician apprenticeship. This apprenticeship is 22 months in length and will involve ongoing onsite training and mentoring from the Parker Meggitt team combined with 25 days of off-the-job training at the PETA training centre in Cosham.
About the role: The individual will be working in a team providing IT support utilising industry best practice, technical experience with a focus on excellent customer service skills. This role supports a complex environment and will include resolving incidents, completing service requests, and assisting project teams where required for software, hardware, network, and various applications.
What will my new role involve? - Provide customer focused desktop support to both VIP and standard business users
- Regular management of incidents and service requests on company call logging tool to ensure adherence to agreed SLA’s
- Proactive development of knowledge base
- Install, set up, update, troubleshoot and resolve issues on laptops, desktops, printers, smart devices (tablets and mobiles) and telephony equipment
- Mobile phones management - procurement and administration of mobile phones and SIM card contract management (provider portal) according to Parker policy and management approval
- Support various applications across both legacy and current versions of Windows Operating system as well as VPN clients, Citrix and bespoke software residing on the local machines and servers
- Provide hands on support for local backup systems (physical troubleshooting, restores and monitoring) as well as logging actions
- Knowledge of machine builds and ability to provide support in this area if required (including data transfer and user induction)
- Create support documentation to improve departmental knowledge on bespoke systems and site related activities
- Work closely with own team, internal support teams and third-party suppliers to troubleshoot complex issues
- Support Starter/leaver process
- User Management in Web-Portals (Add, delete users, change security group)
- Support project teams when required
- Identify and support process improvement across team
Beneficial skills: Could this be the ideal role for me? To be considered for this role you must have a keen interest in IT and be eager to learn new skills. It would also be beneficial if you had the following experience and qualifications:
- 0-3 years related IT experience
- ITIL V3 awareness
- Accredited technical certifications such as MCSE
- Excellent customer service skills with experience in technical support in a Windows environment including desktops, laptops, printers, desktop software, applications, and tools
- Experience of troubleshooting/supporting technologies such as Veeam Backup & Replication and SharePoint
- Experience of setting up and supporting smart devices such as MS Surface Pro and iPad/Mobiles
- Experience working as part of a team or as an individual
- Experience in using Service Now call logging tool
- Experience in an engineering/ manufacturing environment
- Previous experience of having worked in a large organisation
- Commitment to customer satisfaction
- Strong written and verbal communication skills
- Driven, can do attitude with the ability to prioritise effectively
About The Company We are a global leader in the research, design, integration, manufacture, certification, and lifetime service of flight control, hydraulic, fuel and inerting, fluid conveyance, thermal management, lubrication, and pneumatic systems and components for aerospace and other high-technology markets. We support the world’s aircraft and aero engine manufacturers, providing a century of experience and innovation for commercial and military aircraft.
A career at Parker Meggitt offers boundless potential for professional and personal growth. You will work alongside the brightest minds in the world, help develop innovative technology and products, and contribute to our company’s goal of solving the world’s greatest technology challenges.
Benefits: - 25 days holiday per year
- Pension scheme, life assurance and income protection
- Dental plan
- Cycle to work scheme
- Employee Assistance Programme
- Employee discounts
- Business resource groups
If you are keen to start a career as an IT Support Technician Apprentice, click APPLY now!
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