2nd Line Infrastructure Analyst

Location

Romford, Greater London | United Kingdom

Job description

Eager to make an impact in a company where your ideas and expertise are valued?

We're collaborating with an innovative leader in the UK's Legal tech domain, renowned for their best-of-breed Cloud & IT-managed services. With an unwavering commitment to innovation and quality, they consistently stay one step ahead, leveraging cutting-edge ideas and technologies to benefit their clients.

But what truly sets them apart is their people. A blend of seasoned professionals with in-depth knowledge from working directly within law firms and home-grown talent dedicated to driving transformational change. They value fresh ideas, celebrate each other's achievements, and always put client needs at the forefront.

You...

You'll have proven yourself in a 1st line role, and are ready to progress, or you'll be in an existing 2nd line role and are looking to broaden your horizons with a view to exploring further into Infrastructure.

You'll be joining a team that is the backbone of our client support and will need to navigate and resolve the everyday challenges of cloud platforms. From backup restores to network glitches, your expertise will ensure smooth sailing and consistently happy clients. If you're passionate about tech and thrive in a collaborative environment that values proactive problem-solving, we want to hear from you.

Key responsibilities and experience

As a 2nd Line Infrastructure Analyst, your primary responsibility will be to ensure the smooth operation and security of a network of 550+ VMs with your day-to-day duties revolving around:

• Network Management : Maintain and monitor all networks, security, and systems, aligning with the organisation's present and future needs.
• Performance Monitoring : Regularly review system performances, identifying and addressing issues promptly. When needed, travel to client sites for on-the-spot issue resolution or to support project launches.
• Timeliness : Address tasks and incidents within stipulated timeframes. Ensure meticulous testing of all alterations to networks, hardware, software, and hosted applications.
• Vendor Collaboration : Engage with a variety of vendors, service providers, and consultants, fostering a harmonious and effective operational environment. Uphold professional and productive ties with all service providers.
• Issue Resolution : Address and mitigate technical challenges swiftly. Generate status reviews, manage all system documentation, and uphold accurate call logs.
• Incident Prioritisation : Quickly evaluate and respond to incoming incidents. Highlight and escalate urgent problems, such as unauthorised software or potential outages, discovered during routine support tasks.

Core Technical Expertise

This role is primarily that of supporting and troubleshooting existing client cloud platforms and applications, resolving typical IT support issues such as restores, backups, printers and networks running on the following tech stack:

• Hands-on experience with Cisco and other routing technologies .
• Strong background and experience in supporting Microsoft Windows Server, Microsoft 365, Intune and Microsoft SQL.

Desirable Credentials & Skills

• Certifications : Experience is key but any Microsoft or VMware certifications would be advantageous.
• Industry-Specific Software : Experience with Practice Management Systems, particularly within Legal or Finance sectors, such as Partner4Windows (P4W)

The Sky's the limit

Alongside a rewarding career path, this position offers a comprehensive range of benefits tailored to enhance your professional journey. You'll have the flexibility of a hybrid work setup, ensuring you find the right balance in your professional life. A generous holiday allowance of 20 days plus Bank Holidays allows you to recharge and spend quality time away from work. Your well-being is paramount, which is why you'll have access to Help@Hand, offering online doctor consultations whenever you need them. Additionally, in the unlikely event of unforeseen circumstances, your Death in Service Remuneration ensures security for your loved ones, providing 4 times your annual salary.

This is not just a job; it's about making a difference, embracing fresh perspectives, and driving change in the legal world. If you're looking for a place where your expertise is valued and your voice is heard, let's chat.

Equal Opportunity: Humnize represents clients that are equal opportunity employers and do not discriminate based on race, nationality, gender, religion, age, sexual orientation, marital status, disability, or any other protected category. We and our clients celebrate diversity and are committed to creating inclusive environments for all employees.

Please note: in line with the UK employment law, candidates must be eligible to live and work in the UK, and upon offer, proof of eligibility will be required.

Job tags

Salary