Department for Business & Trade
Location
Cardiff | United Kingdom
Job description
The newly created Department for Business and Trade brings together the business focused functions of the former Department for Business, Energy and Industrial Strategy (BEIS) and the Department for International Trade (DIT). Our joint expertise in trade and business provides us with a unique opportunity to unleash the power of UK businesses, reform regulation to reduce burdens and unlock post-Brexit freedoms.
Job Description
Let us tell you a little bit about the role...
As a Regional IT Service Manager, you will be based in one of our key Places for Growth locations and be responsible for overseeing and managing IT services across other offices within your designated region. There are three roles available, one based in each of Darlington, Birmingham and Cardiff. This role requires office attendance from Monday to Friday each week, as well as regular travel to locations within your office's region, to ensure efficient operation and coordination of DBT's IT services. There may also be the need to travel to another site outside your region, to help with office installations.?Travel to your primary office location of either Darlington, Birmingham or Cardiff will not be paid for by DBT, but costs for travel to an office which is not your main location will be covered.
You will be part of a wider Regional IT Service Management team, ensuring the delivery of high-quality technical support, maintenance, and local IT service management. Additionally, you will collaborate with key stakeholders at your sites, prioritise projects, and develop strategies to enhance the IT service provided throughout the region.
Responsibility
You will be an experienced IT Service Manager who can support with:
Regional IT Service Delivery
Oversee the delivery of IT services across multiple sites within the region, including your home location, ensuring efficient and reliable operations.
Establish and maintain IT policies, procedures, and standards to ensure consistency and compliance with organisational guidelines.
Manage IT resources effectively, including hardware, software, to support business operations.
Technical Support and Issue Resolution
Serve as the escalation point for technical issues, providing guidance and ensuring timely resolution.
Coordinate and collaborate with the local IT support, and our central IT support team to address user requests, incidents, and problems, ensuring excellent customer service.
Help users navigate to the right area of support for any IT issues in the building, for example Room Booking systems or printing.
Document local processes around IT equipment and make them available to staff.
Help with the IT induction process for new members of staff in your area.
Project Management
Plan, coordinate, and execute IT projects within the region, ensuring on-time delivery, adherence to budget, and meeting defined objectives.
Manage vendor relationships and engage with external partners to procure IT products and services as needed.
Occasionally support office installations/moves across the country.
Help to coordinate local IT rollouts as part of our IT refresh programme.
Continuous Improvement
Identify opportunities for process improvements, cost optimisation, and enhanced efficiency within the regional IT operations.
Stay updated with industry trends, best practices, and emerging technologies, and evaluate their potential application to improve IT services.
Essential Skills and Experience
You will need to have demonstrable skills and experience of:
Experience of managing and/or delivering IT Services within an enterprise setting
Experience of managing and reviewing supplier/vendors in an enterprise environment
A good understanding and evidence of designing and/or working with SLAs/KPIs
Incident/Problem Resolution working within an ITIL framework
Working with stakeholders at all levels, and across multiple departments
Ability to travel frequently and regularly to other regional sites
Benefits
Extensive learning and development tailored to your role, with budget for training, qualifications or professional membership of a recognised body
An environment with flexible, hybrid working options such as condensed hours
A culture encouraging inclusion and diversity
A Civil Service pension with an average employer contribution of 27%
Annual leave starting at 25 days per annum plus statutory bank holidays rising to 30 days with service
Three paid volunteering days a year
Employee benefits programme offering retail discounts, a season ticket loan for public transport, and a cycle to work scheme
Job tags
Salary
£38.05k - £43.9k per annum
