---

---

Location

Wales, South Yorkshire | United Kingdom

---

Job description

Job Reference: J5638820
Status: Open to Applications
Updated: 26/01/2024

Role Overview

We are currently looking for a Support Analyst to join a leading digital healthcare company based in the Birmingham area. As the Support Analyst you will be responsible for supporting and maintaining IT operations both internally and with end users. Working with Microsoft technologies and environments you will work in both 1st and 2nd line support of Cloud and on premise environments.

Key Duties and Responsibilities

Your duties as the Support Analyst 2nd line will be varied however the key duties and responsibilities are as follows:

1. Provide first and second-line support to external customers, addressing technical queries and resolving issues efficiently as well as serving as the primary support contact for internal staff, assisting with client devices, system access, and application issues.

2. Develop and maintain high-quality training and user guide content for issue to both internal and external staff.

3. Act as an intermediary between customers and internal teams, prioritising issue resolution and communicating effectively.

4. Support BYOD and IoT devices for both internal staff and external end-users, offering guidance and troubleshooting assistance.

Role Requirements

To be successful in your application to this exciting opportunity as the Support Analyst 2nd line we are looking to identify the following on your profile and past history:

1. Relevant degree in a IT related field

2. Proven industry experience in healthcare or similar is highly beneficial but not essential

3. A working knowledge and practical experience with Microsoft operating/infrastructure systems and Cloud (Azure)

Interested in this job? Apply for this position now!

Hyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer who are certified by Investors in People for our talent development. We welcome applications for any applicant who fulfil the role requirements for this position. HRS is a company exclusively supporting the science and technology sectors, and is made up of a collaboration of recruitment professionals and scientists. We look forward to helping you with your next career moves.

Sectors: Medical

Skills: IT Pharma - Operations - Azure, IT Pharma - Operations - Infrastructure

HRS Headquarters
Hyper Recruitment Solutions
3rd Floor, Crown House
151 High Rd, Loughton, Essex
IG10 4LF

+44 (0)203 910 2980
[email protected]

HRS Registered Office
Hyper Recruitment Solutions
Amshold House, Goldings Hill
Loughton, Essex
IG10 2RW

+44 (0)203 225 5120
[email protected]

HRS Manchester
Hyper Recruitment Solutions
Bounds Building, 68 Sackville Street
Manchester, Greater Manchester
M1 3NJ

+44 (0)161 507 0450
[email protected]

HRS Scotland
Hyper Recruitment Solutions
92-98 Fountainbridge
1 Lochrin Square, Edinburgh
EH3 9QA

+44 (0)131 202 9700
[email protected] #J-18808-Ljbffr

---

Job tags

---

---

Salary