Senior Technical Support Specialist
Location
Rochdale, Greater Manchester | United Kingdom
Job description
Senior Technical Support Specialist: £35,000 - depending on experience.
Ready to join a company that puts employee development and progression at the forefront?! At Wireless CCTV we appreciate all our employees and know they are our strongest assets, this is the reason we are passionate about providing long-lasting careers.
In the role of Senior Technical Support Specialist , you will ensure that WCCTV employeesâ queries, problems and issues of a technical IT / IS nature are fully resolved, and the outcome is communicated and logged.
The Senior Technical Support Specialist Role Overview:
- Ensure that IS helpdesk first-line support is provided to all WCCTV employees for network issues, hardware issues, printers etc.
- Oversee all projects regarding IS Infrastructure (data centre & Cloud)
- Provide second-line support to the Customer Service Team and WCCTV customers, including assisting with incident handling for outages.
- Provide training on WCCTV systems and products to new and existing employees to ensure efficient use of systems and develop product knowledge.
- Provide / Support training to WCCTV Employees on New Equipment / Products, updates, inductions, or refresher training as required.
- Maintain the quality of the induction training programme and deliver sessions to WCCTV employees where necessary.
- Specify hardware requirements for new equipment (PCs, Printers etc) as required to meet employeeâs job requirements, following WCCTV purchasing procedures.
- Administration of WCCTVâs Active Directory, Onboarding, offboarding, password resets and unlocking of accounts
The Benefits for a Senior Technical Support Specialist:
- Annual Salary of up to £35,000, depending on experience.
- Private equity-backed employer, we will provide continuous support and development throughout your career.
- 23 days annual leave, increasing with length of service from year two, currently up to 32 days entitlement plus bank holidays.
- Private healthcare and dental care schemes, supplying wellness and mental health support services.
- Company pension scheme, with employer contributions increasing with length of service.
- Newly refurbished open plan office, encouraging an inter-department supportive environment.
What we are looking for:
- A minimum of 3 years of Technical Support experience.
- Experience managing and maintaining the active directory.
- Maintaining IS027001 Management System.
- Experience with Office 365 Administration.
- Ability to work independently under general guidelines with strict deadlines.
- Hold a full driving licence and a willingness to travel to other WCCTV sites and the data centre.
- Able to work out of hours to resolve critical issues.
Who are we?!
- Wireless CCTV (WCCTV) was founded in 2001 and we are established as the market leader for rapidly deployable mobile surveillance systems. We strive to maintain this by ensuring our core values of Quality, Innovation and Customer First are the focus of everything we do.
- In 2021, Private Equity Firm LDC made a substantial investment in WCCTV. This investment is allowing us to rapidly scale and grow in the UK and establish a larger presence and explore new opportunities within the US.
- In addition to this investment, we were also recently named the overall winner on the top 100 Profit Track, âOnes to Watchâ list in the UK.
- We firmly believe our employees are our strongest asset, and for that reason, we are dedicated to supporting their professional and personal development.
WCCTV is an equal opportunities employer and encourages applications from a broad range of backgrounds.
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