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Location

Rotherham, South Yorkshire | United Kingdom

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Job description

Balfour Beatty Asset Technology Solutions

Balfour Beatty has an exciting opportunity for a Helpline Advisor to join our Gas & Water business unit to work in Thurnscoe.

What you'll be doing

As a Helpline Advisor , you will:

• Answer inbound telephone contacts promptly and professionally, delivering excellent customer service;
• Build rapport with clients and colleagues, and promote a professional image at all times in support of the companies and departmental values;
• Take personal ownership of queries and follow through to completion, including ensuring that the customer is satisfied with the outcome;
• Respond to customer e-mails with the support of your mentor;
• Maintain an accurate and thorough recording of information on company IT systems.

Who we're looking for

You will:

• Have proven experience of working within a customer service environment;
• Have the ability to work to tight deadlines;
• Be able to demonstrate good negotiation skills and questioning techniques;
• Display a confident and professional telephone manner;
• Be I.T literate.
• Be flexible to work within the hours of 6 am and 8 pm on a rota to be available to our Customers.

Why work for us

Day in, day out, our teams deliver amazing projects in challenging conditions; developing, managing and maintaining the vital infrastructure and public spaces that modern economies, societies and communities rely on.

About us

Balfour Beattys Gas & Water teams work in the UK and internationally, providing expertise and experience to support a stable and safe supply of these vital services.

Working on long-term, large-scale contracts, we build close, collaborative relationships with our clients. Our teams bring technical knowledge and in-depth industry experience to projects, provide exceptional customer service and introduce innovative approaches to minimise disruption to local residents, businesses and the environment.

Our water operations cover the whole lifecycle of networks, including clean and waste water mains, metering, treatment facilities and other essential infrastructure. Working closely with the supply chain, we employ industry-leading approaches like BIM and offsite construction to bring cost and time efficiencies to projects.

In the gas sector, we work to expand and renew underground mains, often in busy and high-impact residential and commercial areas. We work closely with clients to manage and plan work intelligently in these areas, minimising the impact this essential work has on local communities.

We value diversity and celebrate individual differences, believing that our inclusive culture helps the business continue to grow as a strong, dynamic and innovative organisation.

Balfour Beatty is a corporate signatory to WISE (Women in Science & Engineering) and a member of Stonewall's Diversity Champions programme. Our aim is to attract more people from diverse backgrounds to help us build on our inclusive culture. We are a member of the workingmums.co.uk Top Employers' Charter through which we demonstrate our commitment to enabling parents to progress and enhance their careers whilst managing the challenges of family life.

Balfour Beatty is also Gold Award holders in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.

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Job tags

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Salary