ABM
Location
Livingston, West Lothian | United Kingdom
Job description
JOB TITLE: Customer Service Officer
LOCATION: Livingston Designer Outlet
SHIFT PATTERN: Monday - Sunday, 48 hours per week
PAY RATE: £10.98 per hour
Main Duties & Responsibilities:
This is a permanent contract. SIA (DS/SG) licence required. Livingston Designer Outlet is an in-door Shopping centre housing over 90 retail units, Pubs, Restaurants and the Vue cinema. We are looking to appoint a proactive Customer service officer to maintain a safe and secure shopping environment for customers and staff.
Person Specification:
• Ability to work as part of a team as well as independently
• Strong communication skills both written and verbal
• Team leading experience
• Excellent time management
• Smart, well-groomed, and confident
• Conflict Management aware
• High level of customer care awareness
• Telephone skills
• SIA Door Supervisor/Security Guard licence/SIA CCTV licence (Essential)
What we offer:
• £10.98 P/hour (48 hrs PW)
• Great working environment, Free parking, Staff discount scheme,
• Working a mixture of shifts 5/7 Days/Nights/Weekends applicants must be flexible.
• Full and ongoing training with a view for career development including opportunities to progress.
• Competitive annual leave
• Company uniform provided
• The focus of this role will be to deliver excellence through establishing and enforcing robust security policies and procedures. The customer experience should be at the heart of everything you do.
• Disability Confident employer.
• Familiar with patrolling and monitoring from a loss prevention aspect
• Confident in complying with Health & Safety and fire prevention procedures
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