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Location

Leatherhead, Surrey | United Kingdom

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Job description

Senior Service Manager

Location: Leatherhead, Surrey (Hybrid)

Salary: Circa £32k + Excellent Benefits

Working Hours: 35 hours per week

The Client:

Our client, a leading charitable organisation in the health and social care sector, specialises in personal care services, including washing, dressing, and operates a Day Unit for early-onset dementia.

The Role:

As a Senior Service Manager , you will oversee unpaid carer services, ensuring operational excellence and compliance.

Responsibilities:

• Supervise service provision, addressing gaps and optimising resources.
• Develop and implement strategic plans aligned with the business goals.
• Lead care professionals, participate in Out of Hours, and contribute to continuous improvement.
• Attend Care Worker team meetings and contribute as needed.
• Investigate HR / Employee relations concerns within the care team.
• Build and maintain strong relationships with stakeholders.
• Collaborate with Training and Compliance Manager to ensure sector compliance.
• Work with Recruitment Coordinator on staffing requirements.
• Conduct comprehensive performance reporting.
• Attend networking events as required.
• Address pays queries and invoice issues from unpaid carers.
• Conduct monthly themed audits of the sector.

Requirements:

Essential:

• Previously worked as a Service Manager or in a similar role.
• Previous line management experience in a care setting.
• Willingness to commence NVQ Level 3 and/or Level 5 in Health and Social Care.
• Care Certificate, knowledge of CQC regulations, and Health Care Act.
• Knowledge of safeguarding protocols.
• Strong understanding of (unpaid) carer needs.
• Valid UK driving licence with a roadworthy car.

Desirable:

• Previous experience with Learning Disabilities, Autism, and Dementia strategies.
• Possess management experience in multi- disciplinary team.
• Background in writing audit risk assessments and care plans.
• Skilled in training frontline staff.

Benefits:

• Competitive salary
• Pension scheme
• Life assurance
• Overtime availability

Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

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Job tags

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Salary