Venesky Brown
Location
Livingston, West Lothian | United Kingdom
Job description
Venesky-Brown’s client, a public sector organisation in Livingston, is currently looking to recruit an Information Point Assistant for a 1 week contract on a rate of £12.33. The working hours for this role is 8am to 6pm ON Thursday 22nd February 2024. This is 35 hours in total working 8:30am to 16:30
Responsibilities:
- To act as a first point reception service for visitors to the organisation, monitor and provide support for the visitor recording system, including track and trace elements where required.
- To provide a frontline enquiry service, signposting on matters relating to enquiries, organisation’s process, funding, access to welfare support, events, workshops, access to facilities and other support services.
- To operate as a one-stop information point, providing general advice and support and signposting to support services.
- To gain a knowledge of organisation’s wide products, services, systems and processes to be able to provide high levels of customer service to visitors and enquiries
- To deal with in person/telephone/email/live chat enquiries to and from internal and external callers, dealing with enquiries and taking, recording and passing on messages as required.
- To operate the organisation’s switchboard, deal with telephone enquiries and connect callers to the appropriate individual
- To work with the Support for other teams to ensure wider access for customers
- To assist in the maintenance of College information for customers
- To access a range of organisation’s information systems e.g. Unit-E, Power BI, Office 365 and external databases e.g. SQA, SDS, SLC, SAAS.
- Any other duties as appropriately directed by the Information Systems Manager
Essential Skills:
- A good, general standard of education together with good IT skills.
- The post holder should hold a qualification at SCQF Level 5 or higher.
- The postholder should be able to handle customer service issues in a professional and courteous manner at all times.
- Experience of dealing effectively and efficiently with people
- Experience of using word-processing, spreadsheet, database and other software packages for handling customer relationship management.
If you would like to hear more about this opportunity please get in touch.
Job tags
Salary
