CRA GROUP LIMITED
Location
Greenwich, Greater London | United Kingdom
Job description
4-5 months contract with a Local Authority
Job Summary:
· To be responsible to: Head of Repairs, Damp Lead, Occupied Repairs Managers, Project Manager
· The provision of robust Damp related works/projects and administrative support to key staff to ensure excellent service to customers and the smooth running of the service to prevent any impact on the delivery and completion of Damp works/projects.
· To support and assist with the management of departmental or section email boxes, calendars and process, record and respond to emails as required.
· To assist with the collection of technical data and performance indicators from staff, contractors, other departments, stakeholders, consultants, residents and provide contract administration support ensuring that records are accurate and up to date.
· To contribute to the delivery of Strategic Asset Management Services which includes inputting data and supporting with reports for budgets.
Key Duties/Accountabilities:
· Deal with service enquiries from customers, contractors, consultants, other departments, external bodies and stakeholders and ensure appropriate information is forwarded to the relevant officer and where necessary; record complaints, closely monitor and take action to ensure the service meets the Council’s response crit
· Collating information and creating supporting documents for reports to be used to secure future budget approval.
· To support the Managers in maintaining and promoting effective relationships with internal and external clients as required. To receive feedback and views of the service provided in relation to the contract specification and make the manager aware of the areas for improvement.
· Expected to act as damp and mould liaison and work directly with residents to undertake coordination of works on larger damp projects (for example arrange storage of items, be the main contact, working closely with surveyors and tenants who may be very distressed or reluctant to allow works progression and to provide assurance, to ensure quick and smooth completion)
· To coordinate and work closely with all teams within R&I & other departments to act as the main coordinator for existing and proposed projects to avoid duplication and take forward required actions relating to damp & mould (e.g., working with capital projects teams where major works are planned or need to be added/brought forward to resolve ongoing issues)
· Coordinating and management of existing works orders to ensure existing backlog, new jobs are undertaken in a timely manner with continual updates to all stakeholders (tenants, surveyors, managers, complaints etc). To manage complex & specific tasks relevant to the team, take ownership, write up procedures. To be able to works in a very busy and changing environment day to day unsupervised.
Essential Experience Required:
· Experience of working collaboratively and in consultation with different teams to deliver excellent customer services is essential.
Essential Qualifications Required:
· A good standard of general education including good, applied literacy and numeracy skills is essential.
Additional information to note:
· Working hours: 35 hours per week.
· The role is office based.
The closing date for this position is 22 nd February 2024.
Job tags
Salary
