Private Patient Administrator

Location

Slough, Berkshire | United Kingdom

Job description

As a Private patient administrator you will join a small and friendly team working closely with our clinical staff ensuring we offer a high standard of customer service at all times. The role will require a level of independent working in relation to our Inpatient bookings process, where you will be required to work within a busy, face-paced environment.

• To provide an efficient Bookings administration service for patients, consultants.
• To be responsible for the booking of private outpatient appointments.
• To be responsible for taking payments for admissions and appointments
• Inform patients of admission/pre-assessment appointment dates via telephone
• Collating non-complex Treatment Packages for Self- funding patients
• To maintain accurate records on EPIC and Compucare and all other internal NHS/private patient system.
• To establish the insurance details of each patient at the time of booking and ascertain pre-authorisation from insurance companies, as required
• Obtain Medical Reports for insurance companies to confirm pre-authorisation
• To deal with general enquiries, maintaining high standards of customer care and communication, meeting the required customer care initiatives set by the Trust
• To carry out general office duties, Including• To plan and organise own load schedule with the use of appropriate planning aids, demonstrating good time management and an ability to cope with the unexpected.
• To obtain and organise information in support of own work activities, maintaining confidentiality in accordance with organisational procedures.
• To maintain the high standards of the department by contributing towards individual and team objectives.
• To collate information for pre-authorisation from the insurance companies for both In and Outpatients. Liaising directly with the insurance to obtain adequate authorisation
There’s never been a more exciting time to build your career at Frimley Health, one of the country’s largest and most respected trusts Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire. We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park. We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment. Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other. If you have a passion for clinical excellence, patient care and your own career development, you’ll feel at home at Frimley Health.
• To provide an efficient office and general administrative service to support the Private Patient Units.
• To ensure that Trust standards are adhered to in relation to all patient documentation and data input.
• To work flexibly to meet the needs of a changing workload and service.

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