Product Support Specialist - Robotic & Manual, Midlands

Location

Lichfield, Staffordshire | United Kingdom

Job description

Why join Stryker?

We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.

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The Job's Mission

The Stryker Product Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures (including robotic surgery with Mako). This role within Stryker UK will focus on servicing and supporting our clinical customers to strive for best in class specialist support with procedural excellence.

Additional responsibilities include working with the local sales team to coordinate training and events and managing day to day requirements of business support, ensuring Stryker delivers exceptional levels of service to our broad range of customers.

Key Activities & Accountabilities

• Servicing existing and new customer base within the theatre and clinical environment.
• Providing support for MAKO robotic procedures, and manual joint replacement surgeries.
• Providing theatre and wider HCP staff with in depth training on Stryker products.
• Working closely with other team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class. 
• Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice.
• Understanding the clinical application of the broader Stryker business to offer customers the best possible solution at all times.
• Conducting trials and evaluations of products in both theatre and the clinical environment as and when required.
• Implementation of training, provision of instruments and implementation of new Stryker business. This could include organizing and conducting training workshops and events for a broad customer group.
• Communicating essential features and benefits of products and their clinical application.
• Demonstrating outstanding ethics at all times. Treats customers and other employees with respect and represents Stryker in the best possible light.
• Behaves with integrity, delivers on commitments within required timescales.
• Makes observations of customer needs and liaise with sales colleagues to follow up on and introduce new or additional Stryker product and/or support.
• Maintains a basic business plan highlighting daily, weekly and monthly objectives.
• Develops an understanding of the local healthcare environment and Regional strategy.
• Additional responsibilities as directed by RSM (Regional Sales Manager).

Education

• Certified Theatre Practitioner or ODA, professional training in a medical environment preferred. Industry background also advantageous.

Experience

• Theatre or medical experience essential. Minimum 2 years’ experience.
• Commercial knowledge and an understanding of cost pressures surrounding theatres and surgical procedures is important.
• Computer skills, MS Office.
• Presentation skills with modern presentation media.
• Workshop/product demonstration skills including anatomy and physiology knowledge base.

Competencies

• High level communicator.
• Ability to work in a collaborative manner with colleagues and customers.
• Professional, disciplined, focused and organised.
• Strong sense of responsibility.  
• Ability to self-motivate and work under pressure.
• Winning personality and extensive people skills.
• Actively seeks continuous self-improvement.
• Flexible to change.

Location

• This role is within the Midlands team, but the successful candidate will be working predominantly in the West Midlands.

About Stryker Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at  stryker.com.

Job tags

Salary